The Arizona Department of Real Estate (ADRE), Licensing Services Division is seeking a Customer Service Representative II to serve as a Division representative to the industry and public sector.
Interact with real estate licensees, other government agency staff and the public, fielding a high volume of telephone calls, walk-in visitors, and electronic and paper correspondence;
Process a variety of ADRE applications and forms at the front desk as well as electronically;
Perform scanning, copying, and filing of documents in multiple divisions within the Department;
Compose and draft written correspondence;
Provide phone and electronic assistance to real estate licensees and the public; and
Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
Knowledge of real estate industry and/or professional experience working in the real estate industry is a preferred, but not required.
Maintaining effective, cooperative relationships to conduct business;
Operating standard office equipment including desktop computers, copiers, scanners, and fax machines; and
Strong oral and written communication skills, as well as the ability to understand data, position applicable information and convey it in a clear concise manner; and
Processing, reviewing, and following stated processes relating to applications.
Deliver customer service from a customer focused perspective;
Understand written and verbal instructions and complete assigned tasks accurately;
Exercise good judgment in safeguarding confidential and sensitive information;
Work within deadlines;
Ability to exercise diplomacy when dealing with people in sensitive situations;
Organize, prioritize and perform multiple tasks on a daily basis and work as a team player with several divisions;
Arizona Revised Statutes and Administrative Code, pertaining to the Department of Real Estate is preferred, but not required; and· Adhere to the concepts of the Arizona Management System.
An Associate’s degree or higher from an accredited college or university in business, public administration, or a related degree; and
At least 2 years’ of progressively responsible experience as a customer service representative or administrative assistant in a professional environment, preferably real estate.
Applications can be submitted under reference number 50621 on AZ State Jobs https://azstatejobs.azdoa.gov/