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Customer Service Specialist

Arizona Department of Real Estate Phoenix, AZ
  • Expired: 5 days ago. Applications are no longer accepted.

The Arizona Department of Real Estate (ADRE), Licensing Services Division is seeking a Customer Service Representative II to serve as a Division representative to the industry and public sector.


Interact with real estate licensees, other government agency staff and the public, fielding a high volume of telephone calls, walk-in visitors, and electronic and paper correspondence;

Process a variety of ADRE applications and forms at the front desk as well as electronically;

Perform scanning, copying, and filing of documents in multiple divisions within the Department;

Compose and draft written correspondence;

Provide phone and electronic assistance to real estate licensees and the public; and

Other duties as assigned.


Knowledge of:

Knowledge of real estate industry and/or professional experience working in the real estate industry is a preferred, but not required.

Skill in:

Maintaining effective, cooperative relationships to conduct business;

Operating standard office equipment including desktop computers, copiers, scanners, and fax machines; and

Strong oral and written communication skills, as well as the ability to understand data, position applicable information and convey it in a clear concise manner; and

Processing, reviewing, and following stated processes relating to applications.

Ability to:

Deliver customer service from a customer focused perspective;

Understand written and verbal instructions and complete assigned tasks accurately;

Exercise good judgment in safeguarding confidential and sensitive information;

Work within deadlines;

Ability to exercise diplomacy when dealing with people in sensitive situations;

Organize, prioritize and perform multiple tasks on a daily basis and work as a team player with several divisions;

Arizona Revised Statutes and Administrative Code, pertaining to the Department of Real Estate is preferred, but not required; and· Adhere to the concepts of the Arizona Management System.


An Associate’s degree or higher from an accredited college or university in business, public administration, or a related degree; and

At least 2 years’ of progressively responsible experience as a customer service representative or administrative assistant in a professional environment, preferably real estate.

Applications can be submitted under reference number 50621 on AZ State Jobs

Arizona Department of Real Estate

Why Work Here?

TEAM- "Together Everyone Achieves More"

The Department of Real Estate regulates the sale of subdivisions, unsubdivided lands, timeshares, condominiums, membership campgrounds, and cemeteries. It approves and monitors pre-licensing instruction, testing and continuing education courses. The Department also oversees the activities of licensees, investigates complaints against licensees and land developers, and participates in administrative hearings pertaining to their conduct.


100 North 15th Avenue Suite 201 Phoenix AZ 85007
Phoenix, AZ