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Customer Service Representative

Arhaus Boston Heights, OH
  • Expired: 1 day ago. Applications are no longer accepted.

The Concierge / Customer Service Representative is responsible for maintaining high levels of customer service and the promotion of guest satisfaction and goodwill by supporting the management and sales team of the company. This individual maintains a high level of brand endorsement to our guest and provides warm and friendly customer service.


  • Provides post-sales support by reviewing fully committed orders for accuracy and completeness
  • Makes outbound calls, receives inbound calls, schedules deliveries, collects balances due, and assists with client order inquiries
  • Performs Guest issue resolution in a timely manner in an in-bound call center environment
  • Collaborates with additional resources within the Concierge group to resolve all Guest issues in “real time”
  • Manages and maintains open logs to provide excellent client service
  • Provides post-sales support to include but not limited to: delivery, missing items, damaged items, special order returns and exchanges, discount negotiation and processing, gift card processing, delivery driver calls, and coordinating repairs at the warehouse
  • Communicates with guests after delivery to ensure complete satisfaction
  • Contributes to the productivity, effectiveness, and efficiency of the department
  • Takes on difficult challenges, finds creative solutions, and demonstrates ability to multi-task
  • Extends the highest level of courtesy and friendliness to every client
  • Other duties and responsibilities as assigned


  • Strong verbal and written communication skills
  • Excellent organizational skills, superbly accurate, and process-savvy
  • Must be deadline driven, and enjoy making a difference
  • Possesses a pleasant demeanor and maintains a positive attitude
  • Demonstrates ability to work independently and within a team


  • Exceptional advancement opportunities
  • Medical, dental, and life insurance benefits
  • Flex spending plan
  • 401K retirement program and 529 college savings plan
  • Paid vacations and holidays


Arhaus Furniture is a luxury home furnishings retailer with over 60 stores around the country. We are committed to creating handcrafted furnishings that represent our global perspective. By combining the highest quality materials with thoughtful designs, we share our stories and inspiration with those around us. With our rapid expansion and continued belief in promoting from within, Arhaus offers opportunities for growth and advancement for those in all stages of their careers. Come experience us in our stores and online at


51 E HInes Hill Rd., Boston Heights, OH 44236
Boston Heights, OH