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Contact Center Specialist

Argent Federal Credit Union
Richmond, VA
  • Posted: over a month ago
  • Full-Time
Job Description

As a Contact Center Specialist, you are a significant part of our operations team and your passion for driving exceptional customer service is a real opportunity to demonstrate Argent Credit Union’s dedication to being our members’ trusted financial partner and our commitment to the well-being of our community.

Join the Argent Credit Union family if you want to make a real difference. Your goal is to develop and enhance the full member service relationship from responding to member questions through sharing the various services offered by the credit union.

The right candidate should exhibit and be willing and able to:

  • Exhibit professionalism and trustworthiness
  • Navigate multiple systems while interacting with members regarding inquiries ranging from general account questions and transaction services to discussing loan products and inputting loan applications.
  • Exercise active listening and problem solving skills in complex conversations, offering patient assistance and support.
  • Cross-sell credit union products, services and promotions.
  • Meet or exceed assigned job production guidelines.

Desired Skills:

  • Banking and financial background preferred
  • Ability to set priorities and multitask
  • Ability to handle sensitive information with discretion
  • Excellent verbal and written communication skills
  • Proven record of providing both internal and external customer service
  • Expert in MS Office


  • High School Diploma or Equivalent
  • Credit union or bank call center experience preferred

Benefits matter to the Argent family! We offer competitive compensation, exceptional health insurance, 401K with matching contribution, generous PTO, tuition reimbursement and paid time off to volunteer so you can make a real difference in our community just to mention a few!

Join the Argent Credit Union family and be a part of an organizational culture where taking great care of our employees is what matters.

Click Now to Apply & Join our Family

Argent Federal Credit Union


Richmond, VA
23234 USA



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