Title: Medical Assistant(602087)
Location: Physicians Pavilion
Duration: 08/12/2019 TO 11/08/2019
Pay Rate $20
Work shift Monday through Friday typically between 8:30am and 5:00pm
Completion of an accredited Medical Assistant training program
Medical Assistant Certificate within 6 months of hire
High school diploma or equivalent required
BLS issued by AHA
The Medical Assistant provides a wide range of clinical and non-clinical support duties as part of the medical care team. The team includes various providers, residents, fellows, technicians, as well as additional learners and professionals within in the practice. The person in this position functions within the Medical Assistant Scope of Practice and adheres to the MA Standard Work expectations as defined by OHSU. Primary duties of this position are; rooming of patients, collecting patient vital signs, point of care testing, documentation in IHR, maintaining clinic flow, stocking exam rooms, assisting with procedures and treatments. Requires strong written and verbal communication with efficiency and diplomacy. Service excellence, kindness, and compassion to all customers, including patients and other OHSU team members is an absolute requirement. Participates in ongoing professional development and competency assessment, and participates in ongoing quality assurance and quality improvement initiatives. Performs requirements for staff members as outlined in OHSU Core Competencies, policies, and procedures.
The Medical Assistant works under the clinical direction of the physician, and has a direct reporting relationship to the Practice Manager.
The Medical Assistant works in the Medicine Specialty Clinic and supports the clinical practice of various specialties within the Department of Medicine. Rooming and back office responsibilities are the primary tasks for this MA, but they will be cross trained in front office tasks and responsibilities as well.
1. Clinical Duties
Anatomy and physiology
• Ability to identify and understand major body structures, systems and functions
• Basic disease recognition and understanding
• Word structure ( root, prefixes, suffixes)
• Standard medical abbreviations and symbols
• Accurate spelling
• Calculate conversions (ie. kilograms to pounds, liters to ounces, Celsius to Fahrenheit)
• Calculate dosages
• Ability to use flow charts and recognize mathematical trends
• Universal precautions
• Personal protective equipment
• Sterilization procedures
• MSDS expectations
• Observation and direct measurement
• Data collection (orthostatic vitals)
• Medication administration (oral, SC, IM, ID, rectal, vaginal, topical)
• CLIA waived testing
• Age specific competency
• Minor procedure assistance
• Wound care , suture/staple removal
• Comprehension of scope
• Adherence to standard work
Phlebotomy/Point of Care/Diagnostic testing
• Blood draws (venous, capillary)
• Point of care competency for CLIA waived tests
• Other diagnostic tests (ie. ECG, PFT)
• Basic drug calculations and metric conversions
• Safe preparation and administration
• Identify and define drug categories
• Legal prescription requirements based on drug schedules and classes
• Knowledge of DEA regulations
• Familiarity with PDR
• Know common drugs and their classifications/side effects
• AMA Patient Bill of Rights
• Consent laws
• Confidentiality and disclosure laws
• State and Federal regulations applicable to health care
2. Administrative Duties
• Insurance terminology
• Cash handling
• Computer skills
• Data entry
• Integrated health record (IHR)
• Oral and written communication skills
• Active listening skills
• Collaborate with providers
3. Department Duties/ Cross Trained Front Office
Point of Service Operations
• Greets patients and confirms that an appointment has been kept.
• Inspects insurance cards and/or authorization notices.
• Identifies and collects deductible payments, co-payments and deposits on services; provides receipts and completes necessary accounting procedures.
• Verifies and updates the common data set on-line.
• Explains and satisfies any necessary patient signature requirements. Validates parking as needed.
• Triages and documents accurately telephone calls from patients including: requests for medication refills, complaints, general information inquiries, and urgent health care concerns.
• Delivers such information or requests promptly to the appropriate providers or their designees.
• Gathers and/or verifies patient demographic, insurance and financial information; screens patients for financial eligibility (or transfer patients to appropriate financial specialist)
• Informs patient of OHSU billing mechanisms
• Schedules return patient appointments using on line scheduling system.
• Delivery of stretcher, sign language or language interpreter, or makes arrangements to accommodate other special needs as required.
• Requests and receives patient information to ensure electronic patient charts is compiled according to requirements.
• Faxes record requests to referring physician office, and collects medical information pertinent to appointment.
• Reviews new patient records to ensure chart is complete and ready for physician review.
• Orders other clinic services, diagnostic services, and interpreters.
• Prints notice of appointment or ancillary service request as needed
• Verifies that service being requested is authorized or obtains authorization.
• Advises patients regarding appropriate physician, clinical service, or support service as appropriate to assess patient needs or for scheduling an appointment.
• Routes physician referrals to other clinical services.
• Contacts primary care physician or designee directly to request urgent managed care authorizations immediately.
• Meets or exceeds service standards to improve the work and work environment, to better meet the needs of internal and external customers.
• Prompt and professional communication at all times.
• Performs requirements for staff members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics.
Training and Competency
• Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes all required update modules.
• Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment.