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Customer Service Representative

Architectural Surfaces
Portland, OR
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, medical, vision,
Job Description

About Us

Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and excellent reputation give us access to the finest quarries in the world. In contrast, our diverse customer base provides us with the buying power to bring our customers top-quality natural stones at an economical price. We carry more than 120 natural stone colors in slabs from Brazil, India, China, Europe, and beyond.

We are looking for intelligent, dedicated professionals to strengthen our team. We offer career opportunities that provide a unique career experience depending on your skills, career objectives, and preferred work experience. At Architectural Surfaces, you'll find a close-knit team and a collaborative, supportive environment that keeps projects running smoothly and customers happy. If you're ready to join a top-notch team, we'd like to hear from you Architectural Surfaces is an Equal Opportunity Employer and participates in E-Verify.

POSITION SUMMARY

This position with Architectural Surfaces requires individual interaction with customers, developing relationships, and substantial knowledge of products sold. Ensure that each customer receives outstanding customer service by providing a customer-friendly environment which includes greeting and acknowledging every customer, educating the customer on the sales process, assessing the customer’s needs, and locating products that closely match their specified color demand.

ESSENTIAL JOB FUNCTIONS:

  • Assist clients in selecting slabs for their overall project(s).
  • Help coordinate marketing and outreach efforts to architects, designers, homebuilders, and the general public.
  • Assist dealers such as fabricators with the sales and ordering process.
  • Perform all duties and responsibilities promptly and as required.
  • Perform additional duties as assigned, including answering the phones, organizing the designer room, filing paperwork, and answering any questions the customer might have.
  • Attend scheduled training meetings.
  • Upkeep on Showroom Literature.
  • Maintain showroom appearance.
  • Assist with market research and new customer contacts.
  • Attend Events and Training outside of showroom hours.
  • Provide and encourage outstanding customer service.
  • Assist walk-in clients and customers with product selection.
  • Sell additional product lines and upgrades.
  • Answer telephone calls.
  • Maintain existing customer relationships and networks.
  • Repeatedly walk from showroom to warehouse with customers.
  • Tag selected slabs in Stone Profits.
  • Verify availability and location of material in the Warehouse.
  • Follow through with ongoing customer accounts.
  • Other duties as assigned.

POSITION QUALIFICATIONS

  • Required General Computer Literacy with Microsoft Office Suite, Data Entry, and Internet-based information.
  • Preferred Technical sales knowledge of Granite, Marble, & Plumbing Fixtures.

EDUCATION AND EXPERIENCE:

  • Some college level or Bachelor’s Degree in related industry preferred.
  • Requires two years of customer service and inside sales experience.

WORKING CONDITIONS

  • Working conditions are regular office and showroom sales environment.
  • While performing the duties of this job, the employee is regularly required to stand and walk for prolonged periods.
  • The employee must have a full range of body movements, including using hands to finger, handle, or feel objects, computer equipment, and peripherals, and bending, reaching, and crouching.
  • Bending for filing is occasionally required.

COMPENSATION AND BENEFITS:

  • Competitive hourly rate; commensurate with experience.
  • Excellent Benefits package include medical, dental, vision, supplemental, 401k, vacation, sick time, and eight paid holidays.
  • Opportunities for advancement.
Company Description
A national company with the soul of a family business, Architectural Surfaces is a leading importer and distributor of natural stone, engineered stone and tile for residential and commercial applications. The strength of our global sourcing and national presence allow us to offer a deep inventory of the finest quality materials delivered when and where you need them, while our local roots ensure a commitment to knowledge and relationships that run deeper than any transaction.

From the fabricators who rely on the consistent quality of our products, to the architects and designers who trust us to treat their clients as our own, to the homeowners they send to our showrooms and stone yards, our goal is the same: an effortless customer experience for each and every one.

Architectural Surfaces

Why Work Here?
Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile and soapstone supply!

A national company with the soul of a family business, Architectural Surfaces is a leading importer and distributor of natural stone, engineered stone and tile for residential and commercial applications. The strength of our global sourcing and national presence allow us to offer a deep inventory of the finest quality materials delivered when and where you need them, while our local roots ensure a commitment to knowledge and relationships that run deeper than any transaction. From the fabricators who rely on the consistent quality of our products, to the architects and designers who trust us to treat their clients as our own, to the homeowners they send to our showrooms and stone yards, our goal is the same: an effortless customer experience for each and every one.

Address

3551 NW Yeon Ave. Portland

Portland, OR
USA

Industry

Business

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