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Visitor Assistant

Architect of the Capitol Washington, DC
  • Expired: October 31, 2019. Applications are no longer accepted.

Visitor Assistant
Legislative Branch
Architect of the Capitol

  • ##### Open & closing dates
10/29/2019 to 11/14/2019
  • ##### Service
  • ##### Pay scale & grade
GS 05
  • ##### Salary
$37,955 to $49,338 per year
  • ##### Appointment type
Temporary - TEMPORARY, Full Time
  • ##### Work schedule
Full-Time - This is an Excepted Service position
FEW vacancies in the following location:

  • Washington DC, DC
Relocation expenses reimbursed
Telework eligible
  • Duties

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This position is located in the Architect of the Capitol, Capitol
Visitor Center and welcomes visitors from around the world, while
providing exceptional customer service.
Learn more about this agency
The operational needs of the Capitol Visitor Center require that as
a Visitor Assistant, you will need to work on Saturdays and
holidays, and may be expected to work Sundays and/or evenings in
support of special events. As a Visitor Assistant you will be
required to walk, talk and stand for hours, up to an entire shift,
as well as walk up and down steps. In addition, you will be required
to lift items which may weigh up to 20 pounds, such as stanchions
and boxes. While your work would be primarily indoors, you will need
to work outdoors, in a variety of weather conditions, to facilitate
visitors entering the buildings or to provide support for special
As a Visitor Assistant you will:
  • Provide visitor services assistance in support of tour
operations in the CVC and the Capitol. You will gather the group
to explain the procedures to be followed and any safety and
conduct measures required; assist and provide order with
managing extremely large groups with unfamiliar surroundings
where there may be safety concerns. Collaborate with co-workers,
specifically, visitor assistants and guides, on daily and
routine tasks and adjusts, as necessary, to ensure visitor flow
is maintained and tours and programs operate as scheduled. Use
hand-held radios to talk with co-workers and/or supervisor
regarding new information or assignments or if in need of
additional personnel within the CVC.
  • Work with visitors in a variety of ways, in support of tours and
programs (e.g., greeting visitors at tour and program staging
areas, assisting with reservations, providing information on
times and content, loading and unloading theaters, operating
audio-visual equipment, collecting data, distributing listening
devices, dividing larger groups into smaller groups per tour
limitations, arranging for accessibility services). You will
also have to consider safety and security factors when
coordinating tour operations. And you will use the advance
reservation automated system to verify reservations for visitors
or tour groups.
  • Confirm or set up a new reservation with in-coming visitors in
the automated reservation system and issues tickets.
  • Work with visitors to resolve late or early arrivals or
adjustments to the reserved time. You may be required to lift
twenty pound boxes of tickets restock printers for the automated
reservation system.
  • Occasionally be required to provide brief, informal talks on the
history presented in the Exhibition Hall and the CVC and inform
visitors about the historical significance of exhibits and
  • Receive guidance from the U.S. Capitol Police with regard to
safety and security issues such as addressing prohibited items,
directing crowds and assisting visitors in the event of an
emergency in the CVC or Capitol, and maintaining personal
safety. If any safety and security concerns should arise, you
will report them to supervisors and US Capitol Police.
  • Be expected to work Saturdays and holidays, and may be expected
to work Sundays and/or evenings in support of special events,
due to the operational needs of the Visitor Center.
Travel Required
Not required
Supervisory status
Promotion Potential
  • #### Job family (Series)
0090 Guide
  • Requirements

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Conditions of Employment
  • You must be a U.S. Citizen.
  • You must be able to pass a drug test.
  • Your resume and question responses must demonstrate the
job-related KSAs.
  • You must meet the definition of specialized experience.
\\\* Please Note: This position is temporary in nature and will
not exceed 13 months. This is strictly a temporary appointment
where there is no permanent need or permanent funding available for
the work involved and that the temporary appointment is limited in
duration. The duration of this temporary appointment may be shorter
or longer, depending on the duration of the work or project. The
temporary position may also be terminated at any time due to lack of
work and/or lack of funds without any advance notice. As a
non-permanent employee, you may also be separated for failure to
meet management's expectations, with no advance notice.
You must meet the United States Office of Personnel Management's
(OPM) qualification requirements (including specialized experience
and/or educational requirements) for the advertised position. You
must meet all eligibility and qualifications requirements by the
closing date of the job announcement. Additional information on the
qualification requirements is outlined in the OPM Qualifications
Standards Handbook of General Schedule Positions. It is available
for your review on the OPM web site at
Specialized experience is experience that has equipped you with
the particular knowledge, skills and abilities to perform
successfully the duties of the position, and that is typically in or
related to the position to be filled. To be creditable, specialized
experience must have been equivalent to at least the next lower
grade level.
Candidates for the GS-05 grade level must have at least 52 weeks of
specialized experience equivalent to the GS-04 grade level in the
Federal service. Specialized experience is defined as having
experience providing assistance to customers in a retail,
hospitality, or museum environment; answering basic questions that
arise from customers' inquiries; and ensuring the safety of
customers, when necessary.
may be met by successful completion of a four year course of study
leading to a bachelors' degree with major study in fields such as
history, science, and/or public speaking, or that included or was
supplemented by 24 semester/36 quarter hours in such subjects.
Additional information
Welcome Veterans. The Veterans Employment Opportunities Act of
1998 (VEOA) gives veterans' preference rights in the legislative
branch to certain veterans as applied by the Congressional
Accountability Act. Veterans' preference is applied on this vacancy
announcement. If you are a veteran and have been separated under
honorable conditions, you must submit a copy of your DD-214 or other
proof of eligibility; SF-15, if applicable; and Department of
Veterans Affairs documentation of disability, if applicable. For
more information, please visit OPM vet guide
**If you are a male applicant born after December 31, 1959, you must
certify that you have registered with the** **Selective Service
System**. If you are exempt from registration under Selective
Service Law, you must provide appropriate proof of exemption. Please
visit the Selective Service System website for more information.
DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free
Workplace. As part of the AOC's suitability assessment, a candidate
tentatively selected for a position who is not currently an AOC
employee is required to submit to screening for illegal drug use.
Satisfactory completion of a drug test is a condition of employment
with the Agency. A candidate must test negative prior to being
eligible for appointment into a position. We will schedule, provide
and cover the cost for the drug test.
The selectee(s) under the vacancy announcement for this position is
subject to a criminal record check by the U.S. Capitol Police and
satisfactory adjudication to be eligible for employment at the
Architect of the Capitol.
The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is
an Internet-based system that compares information from an
employee's Form I-9, Employment Eligibility Verification, to data
from U.S. Department of Homeland Security (DHS) and Social Security
Administration records to confirm employment authorization in the
United States. If you are selected for this position, the
documentation that you present for purposes of completing the DHS
Form I-9 will be verified through the DHS "E-VERIFY" electronic
system. For more information on E-Verify, please
The Architect of the Capitol is an Equal Opportunity

Architect of the Capitol


Washington, DC