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Sr. IT Operations Manager - Relocation to Naperville, IL

Arch Advisory Group
Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
As a Senior IT Operations Manager, you will be part of the IT Infrastructure and Operations organization within a rapidly growing business. This is an excellent opportunity to influence all aspects of IT operations as we separate into our own stand-alone IT organization due to the Divesture.

Extensive knowledge of maintaining operations in a Cloud Infrastructure.

AWS Certifications are a plus
ITSM Certification is a plus
Cloud Operations certification is a plus
  • Good understanding of cloud infrastructures and ability to work within it to support the systems.
  • Strong experience working directly in ITSM areas
  • Good understanding of Call Center Operations.
  • Good understanding of batch automation programming
  • Strong computer, hardware, software, and analytical skills
  • Strong understanding and knowledge of the principles and practices associated with database maintenance and administration
  • Experience installing, configuring, documenting, testing, training, and implementing new applications and systems
  • Working knowledge of a wide variety of programming languages
  • Excellent analytical skills
  • Previous experience in the Verint Workforce Optimization platform a plus

  • Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases within a cloud infrastructure.
  • Ensure Stability, Reliability and Uptime for all IT systems
  • Build, Mentor and Grow a strong IT Operations team
  • Manage smooth operations of IT help desk, Service desk, On-call support, Problem, and Incident management. Support users across HOS organizations.
  • Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.
  • Ensure smooth operations of HOS call center from technology perspective
  • Work with vendors to maintain systems via patching, upgrades, etc and to troubleshoot system issues and hold vendors accountable to SLAs.
  • Provide regular operational metrics and manage with continuous improvement with appropriate measurements, KIP’s and metrics.
  • Closely work with 3rd party vendors and managed service providers
  • Ensure compliance of IT operations and separation of roles and responsibilities.
  • Provide automation of routine tasks to improve efficiency.
  • Provide documentation of all processes and training as needed

Knowledge maintaining operations in a Cloud Infrastructure

Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requisition #cl6figcid0l3b0iqu5b4l38yb

Arch Advisory Group


Dallas, TX



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