Position Purpose: This position is responsible for handling a high volume of inbound and outbound phone calls while maintaining and updating client accounts.
Responding to high volume of inbound consumer phone calls as well as making outbound phone calls to consumers.
Confirming consumer identity by assessing name, date of birth (DOB), Social Security Number (SSN), address, phone number and/or e-mail.
Notating the consumer accounts based on services provided through the GUI system.
Credit and debit payment processing for account balances.
Arrangement of payment plans for consumers.
Negotiating settlements for consumer accounts.
Updating status of account based on their balance and account activity.
Smart coding processing on assigned accounts.
Data entry such as demographics (name, address, phone number,e-mail, etc.) and insurance information.
Assessing consumer information and determining financial status for proper determination of financial profile.
Analysis of debt amounts and reaching a proper conclusion in the consumer account.
Investigative reporting on consumer accounts by researching linked consumer accounts.
Achievement of targeted payment collections on a monthly basis.
Transferring phone calls to appropriate department based on consumer needs.
Processing of itemized bill request.
Responding to consumer inquiries on their accounts.
Validating debt accounts with consumers.
Compliance of HIPAA Privacy Rules by maintaining protected written, oral or electronic health information confidential.
Compliance of Fair Debt Collection Practices Act (FDCPA) by not utilizing abusive, unfair or deceptive practices during collections.
Assist with other duties as assigned.
Actively participate in continuous training with our trainers through Arcadia Academy.
Effective communication through verbal and written format with all members of departments.
- High school diploma or GED
- Effective communication through verbal and written format with members of all departments
- Must be able to pass a thorough background check
- Ability to multi-task
- Ability to navigate through various screens and programs
- Computer knowledge
- Knowledge of Microsoft Office programs such as Excel and Word
- Accurate data input
- Adhere to all company policies, guidelines, and confidentiality regulations
Mondays: 11a-7p, Tuesday through Friday between 8a-5p
FULL TIME HOURS: 30 to 35 hours per week
Benefits are optional medical, vision, dental, 401k, life insurance, and more. All full-time employees receive paid time off, 6 paid holidays per year, training classes and modules, free parking, and potential for bonuses based on production.