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Senior Business Systems Analyst- CX

Aramark Burbank, CA

  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description: As a Senior Business Systems Analyst, the individual in this role is expected to play a lead role in strategy, analysis, design, testing, and implementation of Aramark online platforms. The candidate will be a critical contributor to strategic initiatives like the creation of a new Customer Portal, business sites and B2B/B2C eCommerce solutions. In this position s/he will participate in the evaluation and design of the strategic roadmaps to support the proposed and/or legacy systems as well as business plans. The role will be responsible to analyze requirements, design, develop and implement new solutions aligned with the plans the team created. This role is highly cross-functional, and works closely with our internal Rental Operation, Direct Sales, IT, Marketing teams and external third-party vendors. The candidate must be able to work autonomously and have a solid understanding of process analysis, requirements gathering, systems design, Agile, DevOps and web-based solutions. This location requires all individuals working on site to be fully vaccinated against COVID-19 by 10/18/2021. Essential Job Tasks and Activities Typical tasks and activities for this job include but are not limited to the items listed below. Additional duties may be assigned from time to time as needed by management. Overall DutiesDefine, design and improve new packaged and/or custom-built online customer facing applicationsKey stakeholder, committed to communicating product vision, business goals and voice-of-the-customer to development and design teamsUnderstand current state systems and business processes to become the subject matter expert for assigned areas, and adapt those processes to the desired future state where neededDevelop and present conceptual and functional models along with cross-functional process and system dependenciesDrive user training, documentation and post-implementation turnover to business and support personnelEffectively demonstrate functionality to Stakeholders & Product owners to ensure business vision was implementedSupport team members in cross-functional tasks such as QA, UAT and defect triageOwn the quality decision to move features from Test to a state for business approvalLead the Product team through the SDLCMaintain consistent communication with internal and external business partners and customersPartner with internal stakeholders to continuously prioritize a 2-3-month product backlogFacilitate, defend, and communicate user stories to development teamIn collaboration with business, assess, identify, and seek out key technology(ies) or systems needed to augment and enhance efficiencies for the businessRecommends system solutions by comparing custom development and possible purchased alternativesUpdates job knowledge by researching new internet/intranet technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsSupports users by developing documentation and assistance toolsCross train as back-ups for other BSAs in the case of emergenciesBring a sense of innovation to the business and IT teams Business Systems AnalysisLead requirements workshops and meetings, facilitating cross-departmental initiativesLead the design of user stories, product backlog and functional requirements documents and analyze the gaps between existing capabilities and proposed solutionComplete business applications analysis by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platformsCoordinate with IT development staff to review and validate requirements and evaluate technical feasibilitiesCoordinate with clients, marketing, product management and design/UX staff to review and validate customer and brand experience requirementsAnalyze and troubleshoot existing processes and procedures with designated technology and technology systemsCommunicate proactively with the business on status of technology issues and verify acceptable solutionsParticipate in user acceptance testing and testing of new system functionality identifying key issues in need of resolutionAssist in documenting solutions and new business processes as needed Change ManagementProvide change management assistance and application support for identified solution(s)Monitor, audit, and review business use and adoption of system and or technology solutions. Offer consultative insight on how to transition to new systems and address utilization issues in a timely and proactive mannerAssist in enrichment and enhancement of company’s change approaches and methodology, based on current past working resultsOffer timely and insightful suggestions on team operating efficiencies and approaches that offer optimal outcomes to the team and business users. Seek out optimal efficiencies in BSA work for self and teamProvides last line of defense in the enforcement of technical change control policiesAttends meetings as required to engage in education and participate in communicationAssist in training of new processes and/or software as needed Application SupportProvide rotating on-call support 24x7Collaboratively support IT associates, clients, and vendors to provide timely and dedicated support and problem resolution to assigned suite of applicationsComply with trouble ticketing system SLAs and Change Management processes to track all activities associated with performing support dutiesMaintain accurate and up-to-date documentation on configurations, software revisions, hardware configurations, and patch management informationStay abreast of advances in assigned application and associated processes and in designated areas of system management or associated business discipline (i.e. I.T. in general, ERPs Systems and/or Oracle) Organizational FunctionsFoster a collaborative team environment, actively shares knowledge with fellow team members and follows the guidelines and standards set forth by the departmentParticipate in a lead role, overseeing and on occasion managing the on-shore and/or off-shore consulting practices and development effortsWork closely with leadership to prioritize and implement continuous improvement of the complete customer experienceApply concepts and learning(s) from development programs to ensure information systems goals are met. Consistently seek the long-term development as an IT professionalDemonstrate and develop in the competencies aligned with the jobSteadfastly uphold and adhere to company values of integrity, respect, responsibility, and trust The requirements listed above are representative of the knowledge, skill, and/or ability(ies) required by all to perform this job to established standards. Job Context Supervisory ResponsibilitiesThis position will not have any direct supervisory responsibility although the job will require the ability to meet project deliverables through others. Team and Work OrientationThis position will be expected to work with various individuals and teams at a local office, remotely, and with branch/field locations teams to collaboratively support, develop, and execute IT standards.Will work with select outside vendors to achieve some project goals and business outcomes. Work EnvironmentThis position will have an assigned workplace and be expected to work in an office environment.Remote, telecommute work situation is possible for this function.Infrequent visits to production floor will be required.Production floor with loud noises, heat, and hazardous equipment in use. Travel Requirements:Less than ten percent of this job will require local or national travel. Additional Requirements: The expectation is that the work week for this position is not tied to any number of hours, but rather is based on overseeing the operation during normal business hours of a laundry rental business. As such, additional hours may be necessary to complete required duties (for example, additional hours may include being accessible during non-operating hours, being available on-premise during non-operating hours or being available to work on weekends or holidays). Required Education/ExperienceBachelor’s Degree in Computer Science, Management Information Systems (MIS) or related field10+ years of demonstrated experience in the full SDLC of online applications and multi-channel customer experiences including planning, analysis, design, documentation, QA/testing, training, and maintenance10+ years of demonstrated experience in discovery facilitation and/or consultingPrevious experience writing requirements within Behavior-Driven Development framework10+ years of demonstrated experience in Online Customer Experience (Business Sites, Customer Portals, B2B and/or B2B2C ecommerce business practices)4+ years of leadership experience within project teamExperience in and with distributed teamsExperience in working with contract labor and offshore resourcesDemonstrated experience in collaborating with stakeholders and business process ownersExperience with creation and maintenance of functional specifications and user experience modelsStrong experience in SDLC activities for web technologies and a strong history of successful implementations in this spaceDeep understanding of web technologies and issues that arise around implementationStrong experience with Agile project management methodologies (Kanban, Scrum, XP, etc.) and tools (Jira, Confluence, other)Experience with change control processes, code migration and management tools (ITG, TFS, Git, etc.)Experience with ERP Systems (Oracle, SAP, other)Experience with the design and implementation of integration components & web servicesAn inquisitive and curious nature that drives you down a path of discoveryExcellent presentation, written and verbal communication skills.Ability to work in a fast paced environment.Profic


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Great Benefits! Great company to grow your career!

ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In FORTUNE magazine's list of "America's Most Admired Companies," ARAMARK was ranked number one in its industry, consistently ranking since 1998 as one of the top three most admired companies in its industry as evaluated by peers and analysts. ARAMARK also ranked first in its industry in the FORTUNE 500 survey.

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Burbank, CA



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