Skip to Main Content

Customer Service Representative

Aramark Lexington, KY

  • Posted: over a month ago
  • $14 to $15 Hourly
  • Full-Time
  • Benefits: life insurance, medical, vision, 401k, dental,
Job Description

Aramark Uniform Services (AUS) provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, AUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. AUS operates from over 200 locations nationwide and has an immediate opportunity for a Customer Service Representative in Lexington, KY.

 

This Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to insure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow up through customer call backs.

SPECIFIC RESPONSIBILITIES:

 

  • Handle inbound customer calls and provide requested information on all available items, pricing, and service of the customer’s account.
  • Efficiently and accurately record all information including any notes related to the customer’s issue or account.
  • Provide quality customer service through one-call resolution and establishing long-term customer relationships.
  • Develop, execute and measure resolution plans and strategies that are specific to individual customer requirements.
  • Build and maintain inter-departmental relationships in order to ensure customer’s situation is handled, managing company guidelines and customer expectations.
  • Utilize decision making and trouble-shooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item related issues.
  • Identify, manage and enforce company service programs to ensure 100% process compliance.
  • Alert management to service concerns not resolved in a timely and acceptable manner.
  • Identify and communicate service trends.
  • Performs other duties as required or assigned in accordance with scope of activities enumerated above.

 

KNOWLEDGE, SKILLS & ABILITIES:

 

  • Strong knowledge of customer service processes including handling complaints, inventory or product availability, service issues and Accounts Receivable
  • Ability to take initiative and strong sense of urgency
  • Excellent communication skills to include answering phones professionally
  • Proven worth ethic, positive attitude and a team player who enjoys a challenge
  • Ability to work with all company software used to manage and maintain customers
  • Excellent analytical and problem solving skills, with an attention to detail
  • Capable of completing one-call customer resolution
  • Must have the ability to monitor and drive all company service programs
  • Experience with Oracle Tele-service application a plus
  • Experience with Cisco CTI a plus
  • Schedule flexibility to include day, nights, weekends and overtime

EDUCATION:

 

  • High school degree
  • Bachelor’s degree is preferred, but not required

 

EXPERIENCE:

 

  • Two years of customer service experience, and proven track record in a high call volume environment preferred.
Company Description
ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In FORTUNE magazine's list of "America's Most Admired Companies," ARAMARK was ranked number one in its industry, consistently ranking since 1998 as one of the top three most admired companies in its industry as evaluated by peers and analysts. ARAMARK also ranked first in its industry in the FORTUNE 500 survey.

Aramark

Why Work Here?
Great Benefits! Great company to grow your career!

ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In FORTUNE magazine's list of "America's Most Admired Companies," ARAMARK was ranked number one in its industry, consistently ranking since 1998 as one of the top three most admired companies in its industry as evaluated by peers and analysts. ARAMARK also ranked first in its industry in the FORTUNE 500 survey.

Aramark's Logo

Address

Lexington, KY
USA

Industry

Business

View all jobs at Aramark

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.