Skip to Main Content

Contact Center Specialist

Aquarius Professional Staffing Cincinnati, OH
  • Posted: 14 days ago
  • $15 Hourly
  • Contractor

Essential Job Functions/Responsibilities:

  • Answer commercial client inquiries relating to bank products and services, received via telephone, email or internet, requiring a very high level of knowledge or expertise.
  • Represent the Bank brand well by always presenting a positive professional image and meeting or exceeding client expectations.
  • Process commercial client transaction requests such as ACH, stop payments, Online Banking assistance, account maintenance requests, resetting tokens, fee waivers and refunds, and other appropriate transactions as needed.
  • Recognize sales opportunities and refer clients to the appropriate TM Sales Officer.
  • Remain current on products, services, policies and procedures.
  • Conduct extensive research to resolve commercial client concerns or requests.
  • Escalate client requests requiring extensive research, substantial technical expertise, or special handling to a Level II Analyst or to a TM Sales Officer if necessary.

Knowledge, Skills, and Abilities:

  • 3 to 5 years of experience working in a high call volume service center; experience handling complex client requests and resolving difficult client issues is preferred.
  • Strong computer skills, including experience with Microsoft Office Suite and the Internet; and a significant knowledge of CISCO telephone system or similar call center telephone system is preferred.
  • Strong knowledge of database software.
  • High school diploma or general education degree (GED); and 3 to 5 years of experience in a call center environment or equivalent client service position.
Please enter a valid email address

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

Please enter a valid email address

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

Please enter a valid email address

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.