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Full Time or Part Time Customer Service Representative - Flexible Days but Weekends Required

Aqua Plumbing Heating and Cooling
Niles, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

At Aqua Plumbing, Heating & Cooling Services, we're committed to providing an experience like no other. We truly believe that no other home service company has or ever will deliver a service as excellent as ours. Our team takes accountability for your comfort and satisfaction. We pride ourselves on delivering five-star services while never charging any additional fees for nights, weekends, or holidays. You can also depend on us for upfront pricing and flexible financing options year-round.

Pay: $16.00-$22.00 /hr. DOE.

Benefits: Medical, Vision, Dental, HSA, Life Insurance, 401K with company match, Short-term and Long-term disability, and a Great Company Culture.

Hours:

  • Option 1: 40 hours a week, Wednesday through Sunday 8:00am - 5:00pm
  • Option 2: 16 hours a week, Saturday & Sunday, 8:00am - 5:00pm

Training Period: During the training period, you will need to come into the office to train alongside our Customer Service team. These hours will be M-F 8:00am - 5:00pm. Once you are fully trained, you will have the options stated above to come into the office to work your desired days and begin working weekends.

Position Summary: In this role you will be working with our technicians managing their daily schedules, setting appointments, and offering services and products. You will also be responsible for placing outbound phone calls to our lead sources, answering questions, and responding to any complaints. You will be the front line of support for clients and customers to ensure that the customers are satisfied with products, services, and features. This is a fast-paced position requiring strong communication skills (verbal and written), solid computer skills, and the ability to self-manage while meeting performance expectations.

Qualifications:

  • Must pass a drug and background check
  • 2+ years of experience working in a customer service or dispatching role
  • Operate a multi-line phone system
  • Strong data entry skills
  • Ability to multi-task
  • Highly organized and able to work independently
  • Excellent customer service skills
  • Exceptional written and verbal communication
  • Upbeat personality and good phone presence

Aqua Plumbing Heating and Cooling

Address

Niles, IL
60714 USA

Industry

Business

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