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Customer Marketing Manager, Optics Products

Applied Materials Santa Clara, CA
  • Posted: 26 days ago
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

The Engineered Optics business is a rapidly growing startup within Applied Materials. The purpose of the role is to develop profitable customer relationships and act as technical sales, field marketing and customer advocate.

This person will work with existing customers, and on board new customers. They will own the customer relationship and nurture the business opportunities, as well as coordinate customer project plans and SOWs, in collaboration with engineering. He/she will essentially cover customer marketing and sales, until we have a formal sales function and also get involved on multiple other fronts.

Key Responsibilities:

  • Partner with the customer to understand needs and communicate these to product marketing and engineering.
  • Frame, negotiate and execute customer agreements, including JDAs and sales agreements (together with legal and expert negotiators)
  • Work with engineering to scope and develop project plans to meet customer commitments
  • Partner with the engineering team to deliver on customer commitments
  • Partner with product marketing to help define products and roadmaps
  • Report on customer projects status, financials, customer demand forecasts
  • Escalation of issues to management

Experience:

  • Bachelor’s or Masters degree, ideally in a technical discipline. MBA a plus
  • 5+ years work experience
  • Excellent communication skills, including active listening and questioning to really understand what customers need, and their alternatives
  • Fluent English language and experience communicating with people from different countries on the phone and in-person
  • Ideally candidates from the optics or consumer device industries
  • Business savvy – understands business basics
  • Customer empathy
  • Excellent presentation skills
  • Experience influencing action without owning resources
  • Experience in managing customer projects together with the engineering team
  • Experience managing and leading multiple projects
  • Experience negotiating contracts and agreements
  • Has experience with product development of physical products
  • Has experienced new product introduction
  • Experience in product marketing, product management a plus
  • Startup experience a plus

Applied Materials

Why Work Here?

Join an industry leader in this fast paced role!

Applied Materials Inc. is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.

Address

Santa Clara, CA
USA

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