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Program Analyst

Applied Computing Technologies McLean, VA

  • Posted: over a month ago
  • Full-Time
Job Description


Job Description: Program Analyst


Clearance Requirement: Must Obtain and maintain a favorable background investigation for access to sensitive, but unclassified information.  (Required)

Employment Status: Full Time

Classification: Exempt

Travel Required: NO

Location: Tyson’s Corner, VA


The Program Analyst shall be responsible to interpret call trends, provide reports, and analyze historical data. The Program Analyst shall identify, communicate and resolve risks. The Program Analyst shall identify and resolve issues to eliminate or mitigate the occurrence of consequences that may impact the success of the project.

Required Education Requirements: Bachelor’s Degree and specialized experience providing data analysis for a multi-tier/level Call Center required. 

HDI Certification is preferred but not required.


Experience Requirements:  In addition to the education requirement the Data Analyst will also have a minimum of five (5) years of experience examining and analyzing large quantities of data and providing statistical analysis/forecasting pertaining to data obtained through various platforms

  • Knowledgeable in call center metrics including the ability to draw correlations, identify root causes, and summarize results for stakeholders
  • Knowledge of conducting statistical analysis, identifying trends, and advising of potential changes to improve productivity
  • Knowledge of preparing, consolidating, and analyzing weekly, monthly, and quarterly reports
  • Knowledge in developing operational forecasts

Additional Required Knowledge and Skills:

  • Ability to create pivot tables using Microsoft Excel
  • Proficiency with using Tableau to create data visualization tools 
  • Ability to adapt to changing environments and to apply creative solutions to various challenges
  • Ability to demonstrate analytical skills
  • Ability to educate and inform senior management and Federal staff on various alternatives
  • Ability to manage multiple deliverables under extreme time constraints
  • Ability to conduct comprehensive research and analysis
  • Ability to consolidate data points from multiple applications into one resource
  • Ability to create statistical modeling of call center data 

Must exhibit critical soft skills including:

  • Excellent active listening and verbal communication skills
  • Flexible and adaptable attitude
  • Can conform to shifting priorities, demands, and timelines
  • Ability to elicit cooperation from a wide variety of stakeholders
  • Ability to discuss technical issues with non-technical, executive-level government officials
  • Leading and mentoring teams


Must be U.S. Citizens (Required)

Applied Computing Technologies

Why Work Here?
Great company, Strong benefits, Employee focused

Applied Computing Technologies Inc. is a Service Disabled Veteran Owned company


McLean, VA
22102 USA



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