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Customer Service Representative (CUSFoKypQ6z)

Applicantz Duluth, MN
  • Expired: over a month ago. Applications are no longer accepted.

Responsibilities:

  • Call Handling
    • Inbound calls – High call volume (50-100 calls per day)
    • Outbound calls – Product support and customer education
    • Log call notes in CRM and JIRA
  • Customer Relationship Management
    • Maintain client relationships focused on customer satisfaction and retention
    • Educate clients on product and program enhancements
    • Maintain and track communication with clients
    • Facilitate information flow to all relevant parties
    • Flexibility in work schedule is a necessity
    • Complete additional projects as assigned
  • Customer Education
    • Ongoing product support
    • Editor/tool knowledge base and support
    • Guide customers through Corporate Client Intranets, policies and procedures
  • Troubleshooting/Case Management
    • Researching previous and current account activity to resolve issues or answer questions
    • Entering issues for Development to further investigate
    • Close case and follow up with customer on resolution

Qualifications:

  • Strong customer service experience
  • Proven literacy in using application software such as Microsoft Office including Outlook, Excel, and Word.
  • Strong communication, analytical skills and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines.
  • Proven skill working in a team environment with various personality types to get the work done. Ability to relate well, build consensus and show respect and consideration for others.
  • Bachelor's Degree or equivalent education is a plus

Applicantz

Address

Duluth, MN
USA

Website