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Customer Service Coordinator - Call Center

Applewood Plumbing Heating & Electric Denver, CO
  • Posted: over a month ago
  • Other


    

As a Top Workplace, we hire only the best! Applewood Plumbing Heating & Electric is consistently named one of The Denver Post’s Top Workplaces from 2012 through 2019. We are honored to have been recognized through survey results from our own employees in the areas of employee appreciation, leadership, values, ethics, pay, benefits and more. 

Applewood Plumbing Heating & Electric is seeking a talented and ambitious Customer Service Coordinator who understands the importance of providing top-notch customer service. This is your opportunity to get your foot in the door at one of the best places to work in Denver. The primary responsibility of this role is to convert inbound inquiries to work orders. This position is also responsible for making outbound calls to a select group of our existing customers. 

In this position, you will be: 

- Easing the concerns of customers when they call in with a plumbing, heating, cooling, or electrical issue 
- Using strategic thinking & teamwork skills to ensure all customers are given 5 star service 
- Satisfied at the end of the day with the work you did, because you know you made someone's day better 
- Working in an upbeat, fast paced environment, where your high energetic personality will be appreciated and problem solving skills put to the test 

The right candidate will meet the following requirements: 

- Available to work evenings and weekends 
- Professional and empathetic phone demeanor 
- Outstanding communication and organizational skills, as well as attention to detail
- Ability to handle customer requests efficiently and effectively 
- Solution oriented with the ability to remain patient
- Strong, applicable knowledge of Microsoft Office programs such as Outlook, Word and Excel 
- Must be able to pass a drug screening 

The amazing benefits we offer:
 
- 100% paid medical premiums for you AND your family!
- Tuition reimbursement up to $5250.00 annually
- 401K Plan with company match
- Average pay with bonus is $15.75 to $20.62 per hour!
- Dental & Vision Insurance
- Life & disability insurance
- Paid holidays and vacations
- Health & wellness program
- Amazing employee appreciation events
- Paid training & on-going training to help you SUCCEED

Remember the best time to find a 
GREAT job is when you have a good job! 

Equal Opportunity Employer, including disabled and veterans.
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Applewood Plumbing Heating & Electric

Why Work Here?

We offer Top Pay and Excellent Benefits!

Looking for a great place to work? If so, you’re in the right place! Applewood Plumbing Heating & Electric has been servicing the needs of Denver homeowners for over 45 years. Applewood is ALWAYS seeking customer-focused professionals to help serve our large and rapidly expanding customer base. If you’re looking for a company that wants you to learn, grow and succeed, let’s talk! We’re a family-owned and operated company and throughout our four and a half decades of business, we have maintained an excellent reputation with our customers, suppliers, code enforcement authorities, and our employees.

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