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WORK FROM HOME - BILINGUAL Call Center/Customer Service

AppleOne New York, NY

  • Posted: over a month ago
  • Full-Time
Job Description
IMMEDIATE INTERVIEWS for BILINGUAL Customer Service/Call Center RepsAnswer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.Seeking candidates bilingual in (English &): Spanish Mandarin/Cantonese Bengali Russian Korean AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

AppleOne

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New York, NY
USA
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