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Seasoned Bilingual Customer Service Representative, Larkinville

AppleOne Buffalo, NY
  • Posted: over a month ago
  • $16 Hourly
  • Contractor

As a BILINGUAL CUSTOMER SERVICE REPRESENTATIVE, your daily responsibilities include but are not limited to:
• Accept inbound calls and e-mails in English and Spanish from employees and their dependents on issues pertaining to their health, dental, vision, life, disability, and other insurance products and services
• Research complex/involved inquiries through outbound phone calls to insurance carriers, web research, or by inquiring with colleagues
• Educate consumers regarding the products available to them
• Assist individuals with technology questions related to the Bright Choices® Exchange, including unlocking passwords and helping with website navigation
• Respond promptly and handle/resolve consumer inquiries and concerns
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform appropriate consumer verifications
• Keep records of consumer interactions and transactions
• Respond to and resolve client and consumer billing issues
• Record details of inquiries, comments, complaints and actions taken
• Follow-up and close all customer inquiries and open cases
• Regularly interface with people (groups and individuals) and communicate within various mediums (E-mail, telephone)

REQUIREMENTS:

MUST SPEAK SPANISH!!!!
• AS degree or higher preferred; equivalent industry-related work experience considered in place of degree
• One to three (1-3) years of successful customer service experience, in the health and/or insurance industry
• Employee benefits and/or individual insurance experience preferred
• Life, Accident & Health insurance license a plus
• Fluent Spanish preferred – able to translate healthcare terminology
• Proficiency in Microsoft Office applications and other web-based software applications:30 pm
• Must be available for all shifts (no shift can be guaranteed ahead of time) :
o 8:00 am – 4:30 pm
o 9:30 am– 6:00 pm
o 11:00 am – 9:30 pm

• Overtime hours will be available during peak times
• Selected candidates will have 2-3 weeks of training on day shift, 8:00 am – 4:30 pm, and then be assigned to their designated shift.
• Assessments will be administered prior to interview/hiring

AppleOne

We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are "Career Gurus." We are "People-People." Let us introduce you!

Address

Larkinville, NY 14210
Buffalo, NY
USA

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