Customer Service Rep / App Coordinator
App Squad is a small business, mobile game app development company. We are currently looking for a part time (30 hours per week) customer service rep/app coordinator. If you are someone who loves working as a team, enjoys interacting with people, is a great problem solver, and thrives in a fast-pace environment- this position may be just what you have been looking for! Every person who works here is a team player. Each of our departments here work closely together to create constants wins for the company! We have a fast pace, ever-changing and diverse culture here at App Squad. We are looking for applicants who will fit in like this position was made for them.
Job Duties and Responsibilities:
-Completing "Warm Welcome" phone calls to each new client
-Scheduling phone calls with clients to discuss their app and the development process
-Taking customer service phone calls from both clients and potential customers.
-Being the middle man between the clients and our app developers.
-Setting up developer account on GooglePlay, Amazon and Apple.
-Emailing clients documents to sign as needed.
-Monitoring client accounts for on time payments, app development process updates and where the client is at on out email system.
-Responsible for keeping up with our app coordination email inbox. Responding to all clients in a timely manner and emailing clients with updates as needed.
-Being the 1st point of contact for incoming leads.
-Any other tasks thrown your way on a daily basis.
-Familiar with InfusionSoft by Keap.
-Fluent in Microsoft Outlook, Excel, Word.
App Squad Inc Core Values:
-Don't make excuses, make it happen.
-Everything is your fault. Take extreme ownership.
-Accountability, "If it is to be, its up to me".
-Learn something new everyday and apply it.
-Speed and flexibility are our strengths. Embrace them with grace.
-Be Specific. Be thorough. Be PROFIT PRODUCING.
-Focus on the customer and all else will follow.
-Be a problem Solver, not a problem creator.
If you are interested in this position, please email your resume to Ashley at email@example.com with the subject line "App Coordinator Resume".
App Squad Inc
Why Work Here?App Squad is a global powerhouse in mobile application design & development. We create comprehensive applications and games for entrepreneurs, start-ups and enterprises across a multitude of various platforms such as Android and iOS. Our highly skilled developers are able to use UX, UI and Unity to create extremely fluid apps that keep users coming back.
We create the games that people play!