- Posted: October 02, 2022
We're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.
We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
We are currently recruiting for a Network Support Engineer. Your primary responsibility will be as a tier-3 support engineer in a fast paced operations environment with some occasional project engineering work. You'll need a solid background in supporting large Campus/Enterprise networks, and have a customer service mindset. You'll support a diverse base of customers, including non-technical users, and you'll need to know when to speak geek and when not to. We believe there is tremendous opportunity for someone with the right skills and business acumen to excel within our company.
Apogee is based in Austin, Texas and is open to hiring remotely for anyone based in the continental US.
Here's your job:
+ Resolve simple to complex network outages and service interruptions with little supervision
+ Provide timely and accurate ticket updates to appropriate stake holders
+ Provide end to end network documentation
+ Follow MAC procedures and other department SOPs
+ Liaison between engineering group and client staff - both technical and non-technical personnel
+ Develop and apply testing and troubleshooting plans
+ Manage and test ILEC/CLEC circuit cut-over and upgrades
+ May require performing onsite surveys for both wired and wireless access
+ Physical installation of core network components (racking and stacking), configure, turn-up and testing
+ Work in a group/team setting
You'll love this job if this describes you:
+ Problem Solving. You aren't satisfied until you've completely solved a problem, and you take time to get it right, look beyond the obvious, and deliver correct and honest assessments and answers.
+ Self Development. You are personally and professionally committed to continuous improvement. You take a whole approach to learning: books and academics, experience at work, and learning from your peers
+ Technical Aptitude. Some projects we take on have subtle differences, and others present obstacles we haven't faced yet. You're able to apply your base line of knowledge and natural technical aptitude to help you on easy tasks and challenging issues.
+ Team. There's lot of room for individual success, but it all starts at the core, a strong team. You demonstrate open, positive communication, listen to others, and encourage group troubleshooting.
+ High Quality Standards. This is a high impact, highly visible position. You have internal and external clients depending on the quality of work you deliver (never mind the financial impact of low quality). You care about your work and your customers.
Some important details about this job.
Location. This is a full-time remote role.
Travel. Minimal travel required, less than 10%
This is the experience you should walk in knowing how to do:
+ Complete understanding of escalation, incident management and change management processes and procedures of the NOC.
+ Experienced supporting large enterprise and campus LANs
+ Experienced supporting large enterprise and campus Wi-Fi/WLANs
+ Experienced supporting a BGP environment and other routing protocols (Static, EIGRP and OSPF)
+ Experienced supporting Radius, DHCP, and DNS servers
+ Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers
+ Strong customer facing skills and business etiquette
+ Effective communication skills
+ Ability to work independently and maintain fast paced milestones and deliverables
Education and Certifications:
+ Bachelor's degree in engineering, IT, or related field
+ CCNA Certification or better
+ A Wireless Certification (CWNA/CWNP, Cisco, or Aruba)
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