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Customer Service

Apex Brand Management, Inc. Westminster, CA
  • Expired: 24 days ago. Applications are no longer accepted.

Job Title: Customer Service and Marketing Representative

  • Entry-level position that serves customers’ needs both at our Telecommunications firm and in-the-field by providing information about products & services to grow business while handling & resolving issues
  • Skills needed including listening, customer service, product knowledge, quality focus, problem solving, market research, office and phone skills, resolving conflict, analyzing information, multi-tasking
  • This is a very visible position across all sections of our business which will provide the right individual with the ability to learn the industry and showcase their talents. this will involve various training, growth and professional coaching opportunities in both technical and business disciplines along with a mentor relationship with the department manager

Essential Functions:

  • Reach out to every possible customer [current, previous, potential] to generate more business
  • Resolves customer questions e.g. related to orders, answer phones & take orders as needed
  • Get orders & follow up completed & submitted e.g. writes up orders, do price quotes & send invoices
  • Has and grows knowledge of products, prices, installations and various marketing promotional services
  • Maintains DETAILED customer records by updating account information
  • Provides assistance answering calls during high volume and/or when people are out
  • Organizing appointments and meetings with TARGETED consumers interested in client's services
  • Identifying and establishing new business
  • Attending conferences and meetings
  • Build relationships
  • Call on regular & prospective customers to earn orders & talks with customers by phone et.al.
  • Research competitors
  • Gathers, analyzes and delivers information from the field to develop strategies and product offerings
  • Coordinate issues with key clients between service, support, customer service, marketing & finance
  • Performs other duties as assigned by supervisor

Requirements:

  • Qualified applicants must be legally authorized for employment in the united states
  • Offer of employment is conditional pending background check & drug screen
  • Reliable transportation

Experience and Background:

  • Experience, knowledge and ability helpful
  • English and Spanish with clear proper communication and grammar
  • Pleasant telephone voice/manner

PEOPLE WITH THE FOLLOWING EXPERIENCE ARE ENCOURAGED TO APPLY: promotional sales, sales representative, sales associate, sales, entertainment, service industry, internship, marketing, marketing representative, marketing/advertising, retail sales, advertising, marketing, sales, customer service, public relations, manager, promotional advertising, entry level, entry-level management, marketing, promotional marketing, business development, sales, communications, management, business development, event coordination, management training program, advancement

Apex Brand Management, Inc.

Why Work Here?

Apex Brand Management, Inc. provides top-level outreach solutions that deliver high customer acquisition rates for leading telecom services.

Apex Brand Management, Inc. is proud to provide outreach for the country’s most trusted fiber optics and telecommunication service provider. We employ our proven methods to engage consumers and help them realize the value these services can add to their lives. Our top-level results have earned us a solid reputation within the customer acquisition field. We are a diverse group at Apex Brand Management, Inc. What tie us together are our ambition, our drive, and our zest for having fun while achieving common goals. Our workplace environment fosters a need to succeed, allowing each individual to advance to the pinnacle of his or her career. People with a desire for a satisfying professional future will fit right in. Office Location is Anaheim, CA.

Address

Westminster, CA
USA

Website