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Customer Government Service Associate

Apex Brand Management, Inc. Buena Park, CA
  • Expired: 20 days ago. Applications are no longer accepted.

Government Initiative Program:

Our Government Funded Outreach Program was created by a major telecommunications brand as a Federal Lifeline Assistance Program intended to bring wireless devices to individuals who are found eligible. Our communication outlets are no longer an extravagant accessory; they have evolved into necessary addition to everyday life.

Responsibilities:

  • Coordinates services and activities to provide program participants with necessary tools to sustain communication

  • Completes a full case assessment and determines client's’ eligibility for the federal lifeline program

  • Develops and implements an individualized service plan that establishes goals and actions which address the immediate transaction of providing a lifeline phone

  • Monitors and evaluates program participant’s progress on the implementation of their service plan

  • Conferences client cases with the Program Director and determines the necessity of targeting locations that are in high demand of the program

  • Prepares all necessary documentation to prepare low income community members qualifications expectations on behalf of the client

  • Provides referrals for clients to access public benefits and entitlements

  • Maintains accurate record keeping via case files and the designated computer database

Requirements:

  • High school diploma or equivalent.

  • Attention to detail and commitment to program necessities.

  • Problem solving abilities.

  • Comfort taking initiative to learn the data needs of the program, determine and generate corresponding data reports.

  • Courteous and pleasant manners.

  • Customer service and organization skills.

  • Good judgment and commitment to ensuring confidentiality of participants records.

  • Professional demeanor.

Apex Brand Management, Inc.

Why Work Here?

Apex Brand Management, Inc. provides top-level outreach solutions that deliver high customer acquisition rates for leading telecom services.

Apex Brand Management, Inc. is proud to provide outreach for the country’s most trusted fiber optics and telecommunication service provider. We employ our proven methods to engage consumers and help them realize the value these services can add to their lives. Our top-level results have earned us a solid reputation within the customer acquisition field. We are a diverse group at Apex Brand Management, Inc. What tie us together are our ambition, our drive, and our zest for having fun while achieving common goals. Our workplace environment fosters a need to succeed, allowing each individual to advance to the pinnacle of his or her career. People with a desire for a satisfying professional future will fit right in. Office Location is Anaheim, CA.

Address

Buena Park, CA
USA

Website