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Bilingual Customer Service Representatives

Apex Brand Management, Inc. Anaheim, CA
  • Posted: 1 day ago
  • Full-Time

We are currently hiring for Bilingual Customer Service Representatives in the area.

Essential Job Duties:
• Handles customer inquiries with the highest degree of empathy and professionalism
• Required to handle emails, inbound or outbound telephonic contacts.
• Provides first call resolution to customers before escalation.
• Working in one or multiple skill sets over various customer contact channels.
• Provides customer information and narratives to the appropriate department for processing.

Minimum Skill Requirements:
• Must have excellent listening, verbal and written communication skills.
• High school graduate/equivalent.
• Minimum 6 months of customer service or call center experience preferred
• Strong interpersonal skills.
• Works well independently or in a team environment.
• Ability to type 35 words per minute.
• Awareness and understanding of various call center related software.
• Experience with Microsoft Office applications.
• Demonstrate ability to handle and resolve complaints.

Apex Brand Management, Inc.

Why Work Here?

Apex Brand Management, Inc. provides top-level outreach solutions that deliver high customer acquisition rates for leading telecom services.

Apex Brand Management, Inc. is proud to provide outreach for the country’s most trusted fiber optics and telecommunication service provider. We employ our proven methods to engage consumers and help them realize the value these services can add to their lives. Our top-level results have earned us a solid reputation within the customer acquisition field. We are a diverse group at Apex Brand Management, Inc. What tie us together are our ambition, our drive, and our zest for having fun while achieving common goals. Our workplace environment fosters a need to succeed, allowing each individual to advance to the pinnacle of his or her career. People with a desire for a satisfying professional future will fit right in. Office Location is Anaheim, CA.

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