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Customer Service Specialist

Apex Advertising
Nashville, TN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with us customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how our works.

Customer Service Specialist Responsibilities:

  • Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.

  • Provide internal feedback on how us can better serve our clients in the product road map for continuous improvement.

  • Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.

  • Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.

Show composure, resilience, and flexibility in our fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.

 

Customer Service Specialist Requirements:

  • Bachelor's or Associate degree preferred.

  • Prior customer service/sales experience required.

  • Self-motivated, always curious, and consistently eager to learn.

  • Proven problem-solving skills.

  • Excellent written and verbal communication skills.

Job Type: Full-time

Pay: $41,000.00 - $45,000.00 per year

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Vision insurance

Schedule:

  • Day shift

Supplemental Pay:

  • Bonus pay

Work Location: Multiple Locations

Apex Advertising

Address

Nashville, TN
USA

Industry

Business

View all jobs at Apex Advertising