Customer Service Specialist
- Expired: over a month ago. Applications are no longer accepted.
We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with us customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how our works.
Customer Service Specialist Responsibilities:
Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.
Provide internal feedback on how us can better serve our clients in the product road map for continuous improvement.
Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.
Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.
Customer Service Specialist Requirements:
Bachelor's or Associate degree preferred.
Prior customer service/sales experience required.
Self-motivated, always curious, and consistently eager to learn.
Proven problem-solving skills.
Excellent written and verbal communication skills.
Job Type: Full-time
Pay: $41,000.00 - $45,000.00 per year
- Dental insurance
- Employee assistance program
- Health insurance
- Vision insurance
- Day shift
- Bonus pay
Work Location: Multiple Locations
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