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Membership Representative I - Las Vegas NV - PS24642

Anthem Las Vegas, NV
  • Expired: over a month ago. Applications are no longer accepted.
Veterans Wanted

Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Membership Representative I

Responsible for enrollment, billing activities and/or maintaining assigned accounts. Must pass the appropriate pre-employment test battery.

Primary duties may include, but are not limited to:

  • Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.
  • Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.
  • May be responsible for billing and delinquency processes for assigned groups.
  • Ensures accuracy and timeliness of the membership and billing function.
  • Responds to inquiries concerning enrollment processes.
  • Maintains enrollment database.
  • May order identification cards.
  • Determines eligibility and applies contract language for each case assigned.
  • Performs error output resolution for electronic eligibility and processes error discrepancy list.
  • Bills, collects premiums and reconciles payments.
  • Maintains and reconciles premium bill, self-bill and individual billed accounts.
  • Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.
  • Makes request to Underwriting, Sales or Brokers for missing information.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.

  • Requirements:

  • Requires High School diploma or GED;
  • 1-3 years relevant healthcare customer servicing experience which includes at least 1 year membership experience with the company;
  • Or any combination of education and experience, which would provide an equivalent background.
  • Membership Enrollment experience preferred.
  • Billing and Account Reconciliation experience preferred.
  • Strong computer skills are required.
  • Minimum 35 WPM typing speed preferred.
  • Intermediate Microsoft Excel, Outlook and Word knowledge preferred.
  • WEM and ISG Experience preferred.
  • Strong oral and written communications preferred.
  • Strong analytical and problem solving skills strongly preferred.
  • Ability to work overtime as needed is preferred.

  • Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran



    Las Vegas, NV