Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities.
Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Implementation Specialist I (Life and Disability) Location: Columbus, OH / Atlanta, GA / Mendota Heights, MN Work Hours: Monday through Friday, day shift with possibility to work nights/weekends/holidays as required Responsible for accurate and timely processing of new firm installations, benefit changes and maintenance.
Primary duties may include, but are not limited to: Talks with clients by phone, e-mail or in person to ensure the best service possible. Review of new group enrollment material for accuracy including outreach for clarification. Responds to incoming calls / e-mails and may initiate outgoing calls, providing customer service to brokers and employer groups by answering benefit questions, resolving issues and educating callers.
Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions or concerns received by phone or mail. Strong attention to detail to accurately enter data and research and resolve questions. Posts new firms, rates and benefit changes to Enrollment & Billing.
Processes new firm installations, benefit conversions, add products, terminations and mergers. Qualifications: Requires H.S diploma or equivalent; 2+ years previous membership and billing experience; Knowledge of Standard/Non-Standard Benefits and Products; Knowledge of enrollment & billing and underwriting guidelines; Or, any combination of education of experience, which would provide an equivalent background. Specific programs (SalesForce,COMPASS,WGS, FACETS) Software (MS Excel, Word, Outlook) Skills (Time-management, multi-tasking, detail-oriented) Life & Disability experience required Anthem, Inc.
is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran