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Consumer Service Associate: Diversified Business Group - Denver, CO (PS24563)

Anthem Denver, CO
  • Expired: over a month ago. Applications are no longer accepted.
Veterans Wanted

Given Anthem's scale, balance sheet, broad national reach and depth at the local market level, Anthem has established a new business unit called the Diversified Business Group . The Diversified Business Group is a solutions-oriented business unit within the Company that will support Anthem and other external clients in the pursuit of transforming healthcare.

Consumer Service Associate I

Primary duties may include, but are not limited to:

  • Understands and communicates the benefit design packages to members as defined by employer.
  • Interacts with members verbally and in written form to ensure appropriate engagement is achieved.
  • Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
  • Assist in increasing member's engagement into appropriate programs and offerings.
  • Acts as trusted advisor and educator on health care related inquiries.

  • High school diploma is required.
  • 5+ years of experience in customer service, including excellent communication both verbal and written and problem solving skills preferred; or any combination of education and experience, which would provide an equivalent background.
  • BA/BS preferred.
  • Experience in successful resolution of high level/sensitive customer service issues.
  • Strong typing skills required.

  • Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran.



    Denver, CO