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Agency Service Representative I - Cincinnati, OH - PS24855

Anthem Cincinnati, OH
  • Expired: 29 days ago. Applications are no longer accepted.
Veterans Wanted

Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Agency Service Representative I

Location: 3075 Vandercar Way, Cincinnati, OH 45209
Work Hours: Monday through Friday, day shift hours

Responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.

Primary duties may include, but are not limited to:

  • Assists agents and brokers via telephone or written communication.
  • Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
  • Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.
  • Coordinates mailings and fulfillment requests.
  • Assists in broker road shows.
  • Provides reports to brokers.
  • Works on special projects.

  • Qualifications:

  • Requires a high school diploma or equivalent;
  • 1 year of related customer service experience;
  • Or, any combination of education and experience, which would provide an equivalent background.
  • Previous health insurance industry experience preferred.
  • Advanced benefits, claims processing or membership knowledge preferred.
  • Skills preferred: time-management, multi-tasking, ability to work in a fast paced environment, open to change
  • Experience in WGS, Facets, and Mainframes are a plus

  • Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran.



    Cincinnati, OH