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(Pharmacy) Account Service Coordinator - Little Rock, AR #PS22600

Anthem Little Rock, AR
  • Expired: over a month ago. Applications are no longer accepted.
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Your Talent. Our Vision . At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

(Pharmacy) Account Service Coordinator - Little Rock, AR #PS22600

The Account Service Coordinator is responsible for providing advanced customer service representation for AR Medicaid, Summit Community Care.

Primary duties may include, but are not limited to:

  • Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries
  • Resolves complex claims, benefit, and enrollment issues
  • Performs routine benefit surveillance to assure benefits are working correcting low claim reject volumes
  • Coordinates training sessions; and on-site facility visits
  • Assure successful implementation of programs
  • Benefit mandates
  • System change
  • Interfaces with operations to ensure smooth delivery of services
  • Makes recommendations for improvements to meet customers' expectations
  • Develop and implement communications to pharmacies, prescribers and members as necessary to improve member and provider experience and reduce cost
  • Support the development of new web content to improve the member and provider experience
  • Compile information and support pharmacy program updates to leadership, including but not limited to: annual planning meetings, quarterly business reviews, biweekly trend meetings
  • Assure appropriate access for health plan staff to RX tools


  • Must demonstrate proficiency in policy/benefit communication, ability to communicate messages pertaining to programs and systems in a way members can understand.
  • Must demonstrate proficiency in clinical/technical communication to business leaders, an ability to communicate messages pertaining to programs and systems using data and other details in a way business leaders can understand.
  • Must demonstrate proficiency as a key participant in program development, where the program seeks to improve clinical outcomes, quality, cost or other measure
  • Must demonstrate proficiency in project management, tracking individual performance as well as project performance
  • Must demonstrate superior organization skills, able to compile a large volume of information and place in an easily understood format for others to access
  • Requirements:

  • Requires a BA/BS; minimum 3 years of related experience; or any combination of education and experience, which would provide an equivalent background
  • Experience managing business operations and/or customer relationship
  • Certification as a Pharmacy Technician, highly preferred
  • Proficiency in MS excel, Power Point, Outlook
  • Approximately 5% travel

  • Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 Diversity Inc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

    Anthem

    Address

    Little Rock, AR
    USA