Skip to Main Content

Customer Service Rep

Antenna Research Associates Inc
Laurel, MD
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life insurance, medical, vision, 401k,
Job Description

Company Overview

Antenna Research Associates, Inc. (ARA) has a 60-year history designing and manufacturing antennas and sub-systems to support C5ISR applications within the EW/SIGINT, Commercial and Military Communications, Satellite Communications and RADAR Markets; for Government Agencies (PEO offices) and Tier 1 Primes world-wide.

Our Product portfolio includes Communication Radios Antennas (Tactical, UHF & MUOS), UAS Telemetry & Data Links, Missile GPS antennas, Feeds & Reflectors, Surveillance, Jamming & Spectrum Monitoring Systems, Interrogator Solutions, Spiral Arrays, VSAT Terminals & Systems, Ground Stations, Pedestals & Positioners and Active & Passive Electronic Steerable Arrays (AESA/PESA) Systems. Additional details at www.ara-inc.com.

JOB SUMMARY

The Customer Service Representative (CSR) supports the sales team by generating quotes from customer inquiries and processes orders. The CSR interacts with other departments in the facility to obtain answers to support questions from customers. The CSR handles all customer issues and inquiries and ensures coordination with he associated sales representative.

ESSENTIAL FUNCTIONS

  • Open and maintain customer accounts by recording account information
  • Create and/or assist with the placement of orders and proposals
  • Process opportunities and RMAs from quote through order
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records customer interactions, process customer accounts and file documents
  • Resolve customer complaints via phone, email, mail or social media
  • Answer questions about warranties or terms of service
  • Compile reports on overall customer satisfaction

POSITION QUALIFICATIONS

REQUIREMENTS:

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM (Salesforce) systems ad practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Customer service representative top skills & proficiencies:

  • People oriented and Listening skills
  • Phone skills
  • Resolving Conflict
  • Multitasking ad Organizational Skills
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • Analysis
  • Problem Solving
  • Adaptability
  • Ability to work under pressure
  • Computer skills

Antenna Research Associates, Inc. and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran

#ZR

Company Description
Antenna Research Associates, Inc. (ARA) has a 60-year history designing and manufacturing antennas and sub-systems to support C5ISR applications within the EW/SIGINT, Commercial and Military Communications, Satellite Communications and RADAR Markets; for Government Agencies (PEO offices) and Tier 1 Primes world-wide.

Antenna Research Associates Inc

Antenna Research Associates, Inc. (ARA) has a 60-year history designing and manufacturing antennas and sub-systems to support C5ISR applications within the EW/SIGINT, Commercial and Military Communications, Satellite Communications and RADAR Markets; for Government Agencies (PEO offices) and Tier 1 Primes world-wide.

Address

Laurel, MD
20723 USA

Industry

Business

Website

View all jobs at Antenna Research Associates Inc

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.