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Tier-1 Tech support overnight agent 100% Remote
AnswerNet McDonough, GA

Tier-1 Tech support overnight agent 100% Remote

AnswerNet
McDonough, GA
Expired: over a month ago Applications are no longer accepted.
  • $16 Hourly
  • Vision , Medical , Dental , Retirement
  • Full-Time
Job Description

Work Hours: 12:00 am-11:00 am ET with a 1-hour Lunch

It’s a 10-hour shift 4 days a week

Pay Range:  $16/hr

Reports to: General Manager Michelle Allen

Job Type: Full-time

 

Company Overview

We are a full-service provider of outbound, and inbound, technical assistance, and automated call center for Tech issues.

 

Job Summary

In this position, you will be responsible for managing our client's technical issues, working tickets, answering inbound calls, Making Outbound calls, tracking your time, queue monitoring, monitoring PRTG, and performing various duties. Strong organizational skills, attention to detail, and the ability to multitask are essential for success in this role.

 

Job Description

Providing technical support for a variety of devices, including Windows desktop PCs, Apple and Android mobile devices, and printers, and troubleshooting basic networking email and VPN issues.

 

·         Responsible for the ongoing maintenance of AnswerNet’s desktop environment.

·         Diagnose and resolve a wide range of Windows desktop applications, such as Microsoft Office.

·         Creates and maintains user e-mail accounts.

·         Provide troubleshooting support for Printers

·         Provides e-mail training and software support.

·         Assists users in archival and access mechanisms.

·         Assist Users with accessing their internal machines (varies per client)

·         Oversee monitoring network configurations, as well as ensuring service level agreements are met in various environments.

·         Managing Microsoft Active Directory on Windows server 2016, 2019.

·         Managing user accounts and their associated attributes, such as name, email address, password, and security groups in Azure AD.

·          A high-performing, customer-focused support individual who oversees infrastructure and IT support for over 3000+ users across hundreds of servers and 30+ physical locations.

·          Install and configure hardware, software, systems, networks, printers, and scanners.

·          Respond to breakdowns and other technical issues, including investigating, diagnosing, and solving computer software and hardware problems.

·          

Required Qualifications:

·         Ability to work from home (this is a remote position)

·         Some form of technical background/field

·         Have a quiet background/surrounding to work in

·         keen sense of detail

·         Know how to properly document their work

Company Description
AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year.

AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.”

AnswerNet was also named a “Best Run Company” by SmartCEO magazine
Why Work Here?
Room to Grow, awesome CEO and family like atmosphere!

AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” by SmartCEO magazine

Address

AnswerNet

McDonough, GA
USA

Industry

Technology

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