Inbound Answering Service Agent

We are looking for remote bi-lingual, customer-oriented service representatives that provide high-level customer service solutions to all customers/clients on a daily basis. Responding to these calls appropriately, while maintaining a professional, caring and courteous demeanor. Uses the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Responsibilities:

· Manage large amounts of inbound calls

· Monitor all customer information accurately

· Identify and assess customers’ needs to achieve satisfaction

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate responses and follow up when necessary

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

Skills:

· Proven customer support experience or experience as a client service representative

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Must be a strong communicator: strong verbal, written, and interpersonal communication skills

· Ability to multi-task, prioritize, and manage time effectively

· Proficient in typing (At least 40 WPM)

· Must have: exemplary attendance, positive attitude, professional conduct and high-level customer service skills

· Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience

· Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training

· Flexibility with scheduling and work hours

· Other requirements which may vary as determined by management

· Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry

Requirements:

· High school degree

· Bi-Lingual English/Spanish (preferred, but not required)

· High speed internet– NO Wi-Fi, a pc/laptop with Windows 10, 8GB RAM or higher (Apple/Mac and Chromebooks are not allowed), and USB connected headphones with microphone and mute button

· You must also have a quiet place to work, free from distractions, including pets & children

· Weekend availability and flexible hours for scheduling is mandatory.

· One year or more previous high-volume Contact Center experience

· Bi-Lingual English/Spanish (preferred, but not required)

· Experience in an inbound environment

· Chat and Email support in a customer service environment