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Customer Service Representative

AnswerNet Bismarck, ND
  • Posted: 5 days ago
  • $11 Hourly
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Are you looking to earn some extra cash? Come join a fun, fast paced work environment. Currently hiring for Monday - Friday, with some Saturdays required. We have FT positions available.

We have a large need for 11:00 AM – 7:30 PM and 12:30 PM – 9:00 PM shifts.

Summary: Handle a variety of inbound and/or outbound customer service, data verification, and/or sales calls on behalf of Answernet’s clientele, providing excellent, courteous, and professional service to existing and potential customers while maintaining the utmost quality standards as required by Answernet and its clients.

Responsibilities and Requirements:

  • Required to follow client and Answernet specific quality and scripting requirements which vary based on client and program
  • Must have the ability to be conversational and professional with customers
  • Must be able to follow a script verbatim
  • Able to accept and implement constructive feedback from Quality Coaches and Management to improve required skillset to better meet performance and quality goals
  • Meet or exceed weekly, bi-weekly, and monthly various goals depending on program
  • Participate in and successfully complete all required training sessions
  • Other duties as assigned based on Answernet and client needs
  • Benefits available to FT employees

AnswerNet

Why Work Here?

Friendly environment, room for growth, great benefits

AnswerNet has 25+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year. AnswerNet has been recognized as an award winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” by SmartCEO magazine

Address

2404 E Broadway Ave, Suite D, Bismarck, ND 58501
Bismarck, ND
USA

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