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General Clerk II

Ansible Government Solutions
San Diego, CA
  • Expired: September 01, 2022. Applications are no longer accepted.

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting full-time General Clerks to support the VA San Diego Healthcare System located at 3350 La Jolla Village Drive, San Diego, CA 92161. The work will entail a variety of functions that support general administrative tasks in healthcare administration and clinical sections. Ansible offers free health insurance, continuing education allowances, a 401(K) with a 6% match from the company, and other competitive benefits.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

Schedule

We have multiple shifts available to provide the VA with coverage Monday through Sunday 0700-1830. Options include both eight (8) and ten (10) hour shifts.

General Responsibilities

+ Work in outpatient clinics, patient call centers, or consult management team performing patient scheduling and general reception functions at a medical center or outpatient clinic.

+ Scanning and/or uploading of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.

+ Providing general reception support for all administrative offices at the facilities.

+ Review and process claims for reimbursement for patient related travel (mileage reimbursement and vendor claims) and dispatch assistance for the Veterans Transportation Service at each medical center.

+ Review ambulance claims for eligibility and payment.

+ Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

+ Assistance with processing claims for Eligibility and Enrollment at all VA Medical Centers in the network.

+ Support for Community Care departments at all medical centers for community care scheduling, answering phone calls in that department, general reception functions, and consult management work.

+ Assist in contacting Veterans to obtain preferences (if needed); scheduling, rescheduling, canceling appointments and/or consults with community providers; and entering appointment provider, date, and time information; enter no-show information; prepare for clinic visits; and monitor appointments and consults.

+ After the appointment, follow-up with the community provider or Veteran to confirm the Veteran was scheduled and/or went to their appointment and then request their medical records. Once received, contractor personnel shall scan (if needed) and index the medical records to the pertinent consult.

+ Enter recall reminders in Veterans Health Information System Technology Architecture (VistA) Scheduling Graphical User Interface (GUI), monitor recall reminder processes and delinquencies, and ensure encounter forms are completed to obtain appropriate workload credit; respond to VistA, VistA Scheduling GUI, and Computerized Patient Record System (CPRS) alerts.

+ Scan insurance cards, protect secure information, and complete all insurance capture buffer (ICB) encounters required by ICB.

+ Work with patients to complete ROI forms to pass to ROI team for further action teach patients how to sign up for the secure messaging system in MyHealtheVet, authenticate patient access in the secure messaging system in MyHealtheVet, and receive and relay messages between patient/provider using the secure messaging system, etc.

Medical Assistant Related Responsibilities

+ Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.

+ Enter recall reminders in Veterans Health Information System Technology Architecture (VistA) Scheduling Graphical User Interface (GUI), monitor recall reminder processes and delinquencies, and ensure encounter forms are completed to obtain appropriate workload credit; respond to VistA, VistA Scheduling GUI, and Computerized Patient Record System (CPRS) alerts.

+ Scan insurance cards, protect secure information, and complete all insurance capture buffer (ICB) encounters required by ICB.

+ Work with patients to complete ROI forms to pass to ROI team for further action teach patients how to sign up for the secure messaging system in MyHealtheVet, authenticate patient access in the secure messaging system in MyHealtheVet, and receive and relay messages between patient/provider using the secure messaging system, etc.

Travel Clerk Related Responsibilities

+ Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.

+ Review ambulance claims for eligibility and payment.

+ Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

File Scanning Related Responsibilities

+ Assist the HIM service in scanning and/or uploading outside medical records into the EMR.

Community Care Related Responsibilities

+ Assist VA Community Care Staff in contacting Veterans to obtain preferences (if needed), scheduling/rescheduling appointments with community providers, and entering appointment provider, date, and time information.

+ After the appointment, contractor personnel shall follow-up with the community provider or Veteran to confirm the Veteran was scheduled and/or went to their appointment and then request their medical records. Once received, contractor personnel shall scan (if needed) and index the medical records to the pertinent consult.

Qualifications

+ Citizen of the United States.

+ Have the following experience or education (or combination of both) to meet minimum qualifications for employment:

+ Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position.

+ One year of education above high school.

+ Note - Experience/Education combination: Equivalent combination of experience and education are qualifying for an entry level position for which both education and experience are acceptable.

+ Ability to communicate effectively and professionally as interdisciplinary team members and provide optimal customer service to internal and external customers.

+ Be proficient in spoken and written English.

+ Demonstrate courtesy and professionalism. This includes showing courtesy, respect, and a positive attitude toward patients, co-workers, and the public.

+ Strong front-line customer service skills and ability to identify customer concerns.

+ Operate and use computer programs and databases to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.

+ Maintain patient confidentiality with written and verbal information, per the Health Insurance Portability and Accountability Act (HIPAA) requirements.

All candidates must be able to:

+ Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift

+ Lift up to 50 lbs from floor to waist

+ Lift up to 20 lbs

+ Carry up to 40 lbs a reasonable distance

+ Push/pull with 30 lbs of force

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Ansible Government Solutions

Address

San Diego, CA
92108 USA

Industry

Healthcare

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