Operations Manager

ANIMAL FRIENDS HUMANE SOCIETY
OPERATIONS MANAGER JOB DESCRIPTION

TO APPLY: Apply via this site or submit resume and cover letter to FriedmanAJ@butlercountyohio.org.

Animal Friends Humane Society (AFHS), located at 1820 Princeton Road in Hamilton, Ohio, is a non-profit organization whose mission is to promote humane principles, protect lost, homeless, abandoned and mistreated animals, and act as advocates for animals in their community. Founded in 1952, AFHS helps pets through:

• Sheltering of homeless, abused, neglected and owner-surrendered animals
• Low-Cost Spay/Neuter Programs
• Community Cat / TNR Programs
• Pet Food Assistance Program for low-income pet owners
• Lost/Found Pet Assistance
• Adoption Program
• Volunteer and Foster Programs
• Dog Licensing
• Pet Microchipping

PURPOSE OF POSITION:

The Operations Manager (Ops. Manager) has key responsibilities that include overseeing the day-to-day operations of all departments in the shelter, ensuring communication flows smoothly between animal services staff, animal control departments, and volunteers. This position will drive continuous improvements, with a strong focus on excellent customer service and best practices in animal welfare and care. The Ops. Manager supports the mission and represents AFHS in a professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Leadership:

• Oversee day-to-day operations by actively monitoring personnel in all departments to proactively troubleshoot and remediate issues of process, policy, procedure and protocol.
• Build systems and protocols to ensure organizational sustainability
• Proactively drive adoptions and programs: strategize, develop, and implement initiatives that streamline operations, improve customer service and/or enhance programs, ensuring the continued growth and progress in relation to annual and future goals.
• Assess operational effectiveness and implement improvement/enhancement measures as needed
• Ensure the humane treatment and handling of all shelter animals.
• Facilitate weekly inter-departmental meetings and monthly volunteer meetings to support and develop AFHS initiatives. Follow up with staff regarding meetings-based assignments.

Staff Management:

• Manage all aspects of Human Resources for staff, including, but not limited to: hiring and onboarding, termination, developing position descriptions, and conducting employee annual reviews.
• Create and implement accountability measures, work plans and performance metrics for each position.
• In conjunction with Executive Director, identify outside training programs and develop internal training programs to benefit overall shelter improvements.
• Demonstrate a commitment to team building through modeling a positive and respectful attitude toward all employees, volunteers, and stakeholders.
• Grow and maintain a culture that values critical and strategic thinking, resourcefulness, constructive feedback, engagement and inclusion at all levels.
• Working with department heads, arrange for coverage for vacation, sick relief, etc.
• Establish and maintain safety standards and OSHA compliance

Community Relations:

• Must be proficient in dealing with the general public, answering questions and addressing complaints.
• Must have a patient, calm, and professional demeanor.
• Responds promptly to community concerns regarding animal issues.
• Promotes relationships with other local and national nonprofit and animal welfare organizations.
• Cultivate collaborations and partnerships with other community entities.
• Review Facebook/social media feeds, posting when needed.

Other:

• Must be adaptable and receptive to rapidly evolving protocols and able to rally others with an air of excitement and opportunity
• Commitment to professional development by participating in educational opportunities and conferences, maintaining networks, and engagement with professional organizations.
• Identify and provide content (data, photos, stories) to the ED for fundraising/marketing projects.
• Protect the organization by keeping information confidential
• In conjunction with Board and ED, oversee proactive and reactive maintenance of the building fixtures, furnishings, grounds, systems and structures; arrange for maintenance either by Sheriff’s Maintenance Dept, handy-man, or through coordination of outside contractors.
• Model empathy, compassion and a professional culture
• Must be able to work evenings, weekends, on-call and holidays, as needed.
• Must be able to work around animals (including diseased, injured, and/or potentially aggressive), loud noises, chemicals and inclement weather.
• Attend and participate in all required training sessions and weekly/monthly meetings.

QUALIFICATIONS

• Supervisory or leadership experience required with preference for direct experience in animal welfare/sheltering
• Bachelor’s degree preferred or equivalent experience
• Able to supervise and create strong and positive team relationships with staff and volunteers
• Strong interpersonal skills for management of staff, volunteers, vendors/contractors, and interface with the public.
• Extensive staff management experience and ability to positively motivate others.
• Self-starter, facilitator, organizer and innovator
• Decisive decision maker
• Able to multi-task, prioritize in line with organizational priorities, deal with a certain level of expected chaos and be able to meet deadlines
• High proficiency with computers required—preferably with shelter management softwares (Petpoint & Volgistics), Word, Excel, PowerPoint, and other databases.
• Valid driver’s license and clean driving record
• Able to work weekends and holidays as necessary
• Euthanasia certified or become certified within one year of assuming position.
• Ability to reach with hands and arms, stand, walk, sit, stoop, kneel, or crouch and lift and/or move up to 50 pounds

WORK ENVIRONMENT

Working conditions include:

• Possible exposure to dangerous, diseased, frightened and injured animals.
• Exposure to high noise levels and odors.
• Exposure to fumes or airborne particles and toxic or caustic chemicals.
• Exposure to Zoonotic disease.
• Exposure to outdoor weather conditions.

COMPENSATION: Up to $65,000 commensurate with experience