Andy Frain Services, a privately owned company located in Aurora IL, a trusted name in providing security services for all types of venues, is seeking a detail-oriented CT based operative to manage operations in the Fairfield County / Hartford County and Western New Haven county areas.
The successful Account Manager provides direction and accountability for designated accounts within Sports and Entertainment and regularly visits with clients to ensure adequate Supervisory and Officer staffing and compliance with all client requirements. Must be available to attend any event meetings as arranged by client(s). Responsible for on-site training of new hires as well as performing on-going training to existing staff. Assesses skills of staff and works with the Operation Manager to ensure proper staff assignments.
Essential functions of the job are as follows: Other duties may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
The incumbent must:
Develop post orders and best practices for each assigned position within a designated account
Understand all Andy Frain Services policies, and procedures. Administer as needed
At the direction of the Operations Manager, intervene, when necessary, in resolving personnel problems and guides counseling of Security Supervisors and Officers.
Work closely with the Operations Manager and the Business Services Manager if applicable, to ensure the efficient, effective and compliant operations of all designated S&E Accounts.
Proactively identify risks to employees and company assets (buildings, equipment, etc.). Plays a central role in ensuring a safe, healthy and secure workplace.
Be prepared to act as the Operations Manager as needed in their absence.
Be responsible for orientation and training of Security Officers and other personnel.
Develop site training aids and manuals to document process or operations and provided services
Handle all on-site and final in person interviews, submits to Operations Manager for approval.
Build Staffing requirements in ABI prior to pre-established deadlines.
Schedule all required positions needed for all client request. Ask for assistance for business manager when applicable if additional support is needed.
Submit billing and payroll for next day processing
Submit event evaluation following each event.
Be an effective member of and lead project teams.
Act as readily available resource to client(s) Security Staff and Security Supervisors in the area of operations.
Meet regularly with client(s) to proactively address security, emergency and safety matters.
Submit equipment and supply written requests to Operations Manager 45 days prior to needed equipment
Respond in a timely manner to all email and verbal communications.
Carry out all responsibilities in an honest, ethical and professional manner.
Support other departments or offsite locations as assigned by the Operations Manager.
In accordance with applicable Andy Frain Services policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Others as assigned
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
High School Diploma required, Associate degree preferred or equivalent experience.
Two years of progressively responsible security experience including supervision (or equivalent experience) required; five years preferred.
One year of supervisory experience at an S&E Account required.
Demonstrated knowledge of security operations, workplace health and safety issues.
Evidence of ability to work autonomously using sound judgment reflecting strong customer service orientation.
Ability to obtain FEMA Certification in 100b, 200b, 700a, 800b, 901 and also IAVM Training Crowd Manager.
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers. Manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment.
Travels as required to meet operational needs.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company’s sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.