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Customer Service Specialist

Andrew Pearce Bowls Woodstock, VT
  • Expired: 13 days ago. Applications are no longer accepted.

Customer Service Specialist

Woodstock, Vermont

Full-Time/Exempt

With a commitment to the environment, a passion for functional design and an acumen for innovation, Andrew Pearce Bowls has created a vibrant new approach to the traditional craft of woodworking.

The Customer Service Specialist is responsible for exceptional customer service to all channels of our business, by having strong product and brand knowledge, demonstrated selling skills and a passion for service with high touch point customers, in a patient, and welcoming approach.

Job Description Details

  • Respond to customer inquiries in a timely and accurate way, either by phone, email or chat

  • Support customers in all channels with order placement, triage open orders and returns

  • Work directly with internal partners on product orders, deliveries and issues

  • Develop and enhance relationships with new customers as well as existing customers ( Wholesale)

  • Develop & maintain a CRM database

  • Monitor social media feed for customer interaction and proactive support any customer issues or concerns

  • Gather customer feedback and share with our internal leaders

  • Assist in the development of Customer Support Representatives



Customer Service Specialist Qualifications/Skills

  • Experience as a Customer Support Specialist or similar Customer Service role

  • Familiarity with Tabletop Industry

  • Proficient in Google platform, POS and Outlook systems

  • Strong communication, organizational and problem-solving skills

  • Experienced in and passionate for servicing the home, and gift giving business

  • Ability to manage multiple tasks under tight deadlines

  • Demonstrated professional interactions with all levels of customers, leaders and staff

  • Bachelor’s Degree preferred

Overview

The Customer Service Specialist for Andrew Pearce Bowls is a full-time exempt position. Benefits include a company sponsored HRA, Flex Time Program, annual company events, product discount, and many other company offerings. To apply for this position, please submit your resume and or online application, and include a cover letter at Andrewpearcebowls.com or laura@humnly.com.


Andrew Pearce Bowls

Why Work Here?

Incredible lifestyle company that is growing, and we are passionate about our product and our customers.

Address

59 Woodstock Rd, Taftsville, VT 05073
Woodstock, VT
USA