Customer Service Specialist
With a commitment to the environment, a passion for functional design and an acumen for innovation, Andrew Pearce Bowls has created a vibrant new approach to the traditional craft of woodworking.
The Customer Service Specialist is responsible for exceptional customer service to all channels of our business, by having strong product and brand knowledge, demonstrated selling skills and a passion for service with high touch point customers, in a patient, and welcoming approach.
Job Description Details
Respond to customer inquiries in a timely and accurate way, either by phone, email or chat
Support customers in all channels with order placement, triage open orders and returns
Work directly with internal partners on product orders, deliveries and issues
Develop and enhance relationships with new customers as well as existing customers ( Wholesale)
Develop & maintain a CRM database
Monitor social media feed for customer interaction and proactive support any customer issues or concerns
Gather customer feedback and share with our internal leaders
Assist in the development of Customer Support Representatives
Customer Service Specialist Qualifications/Skills
Experience as a Customer Support Specialist or similar Customer Service role
Familiarity with Tabletop Industry
Proficient in Google platform, POS and Outlook systems
Strong communication, organizational and problem-solving skills
Experienced in and passionate for servicing the home, and gift giving business
Ability to manage multiple tasks under tight deadlines
Demonstrated professional interactions with all levels of customers, leaders and staff
Bachelor’s Degree preferred
The Customer Service Specialist for Andrew Pearce Bowls is a full-time exempt position. Benefits include a company sponsored HRA, Flex Time Program, annual company events, product discount, and many other company offerings. To apply for this position, please submit your resume and or online application, and include a cover letter at Andrewpearcebowls.com or firstname.lastname@example.org.