Skip to Main Content

Customer Success Specialist (WORK AT HOME)

Andarvis Staffing Inc. Tucson, AZ
  • Posted: 1 day ago
  • $12 Hourly (plus commission)
  • Full-Time

On a day-to-day basis, call centers can expect to perform the following tasks when helping customers:

Demonstrated experience:

  • Problem solve, mediate, and negotiate
  • Providing service with Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations.
  • Efficient in writing and verbal communication.
  • Able to provide knowledgeable, friendly and eloquent customer service.
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
  • Familiarity with ticketing systems
  • Strong mediation skills and experience working with users to identify the best solution.
  • Experience with policy work, or help resource project management.
  • Previous, demonstrable experience with creation of online help resources.

Tasks:

  • Handle calls from customers with issues relating to activities such as website issues, profile issues, property issues, and more.
  • Provide knowledgeable, friendly client service to the worldwide community and properly resolve customer challenges as needed by phone and/or email.
  • Research and troubleshoots problems using available resources.
  • Escalate issues appropriately.
  • Respond professionally to inbound contacts, including urgent situations • Compose thoughtful, articulate, and accurate messages, or customizes prepared responses to customer emails.
Please enter a valid email address

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

Please enter a valid email address

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

Please enter a valid email address

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.