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Peer Coach

Anchor Staffing Inc. Tampa ,FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Peer Coach - JOB SUMMARY: Must be systems, data entry, and MS proficient. Must have excellent verbal and virtual communication skills.  Empathy, efficient research skills, and a desire to build social services resources for the good of the team.

The Peer Coach operates as part of a cross-functional call center team that connects individuals to social service organizations. Coaches perform a variety of roles such as: handling inbound/outbound phone calls, research and populate meaningful data into the team database and performing organization audits to ensure the database is up to date.

ESSENTIAL FUNCTIONS - Note: The following is not intended to be an exhaustive list of all duties required of this position

Key Duties and Responsibilities

• Receives inbound phone calls from individuals seeking social service referrals.

•  Performs outbound calls to ensure the quality of referrals provided.

• Conducts structured interviews to narrow down the team database so appropriate referrals are provided to callers.

•  Regularly audits current database entries to ensure organization information is up to date.

•  Researches Internet for community organizations and events to expand database entries.

•  Identifies and communicates resource gaps in the database.

•  Schedules transportation to doctor's appointments to select organization customers/members.

•  Performs concierge services such as updating addresses, searching for covered providers, requesting ID cards, setting appointments, and quotes co-pay amounts for a select population of the organizational members.

•  Maintains a positive, empathetic, and professional attitude towards callers.

•  Responds promptly to caller inquiries.

•  Keeps record of caller interactions and accurately completes data entry into designated systems.

•  Performs other duties as assigned

•  Communicates and coordinates efforts with the team as necessary

•  Maintains strict confidentiality of member information according to HIPAA and organizational policies.

MINIMUM QUALIFICATIONS

Education: A High School or GED -Required

Work Experience

Six (6) months of experience in

Customer service, call center environment, social services organization:  Preferred

Skill Set

·         Ability to work in a fast-paced environment with changing priorities:  Intermediate

·         Demonstrated time management and priority setting skills:  Intermediate

·         Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions:  Intermediate

·         Demonstrated interpersonal/verbal communication skills:  Intermediate

·         Ability to multi-task:  Intermediate

·         Demonstrated customer service skills:  Intermediate

·         Demonstrated ability to show empathy, understanding, and positivity as appropriate in a variety of situations:  Intermediate

·         Ability to control tone and effectively communicate over the phone:  Intermediate

·         Demonstrated ability to take ownership of assigned priorities:  Intermediate

Required Technology

·         Microsoft Outlook: Beginner Preferred

·         Microsoft Excel:  Beginner:  Preferred

·         Microsoft Word:  Beginner Preferred

For immediate consideration contact/send updated resume to: 

Kimberly Cameron, PHR

Anchor Staffing, Inc. 

kcameron@anchorstaffing.com

Company Description
See our company profile at www.anchorstaffing.com

Anchor Staffing Inc.

See our company profile at www.anchorstaffing.com

Address

Tampa
Tampa, FL
USA

Website