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Customer Service Outreach

Anchor Marketing Group Brentwood, CA
  • Posted: 6 days ago
  • Full-Time

Our firm is an outreach organization sponsored by some of the most prestigious and nationally recognized telecommunication clients. We are one of the fastest growing outreach program in our area with a network impacting thousands of individuals nationwide.

Our team shape our company and connect us to our communities.

Our team are our greatest asset, and we strive to create an environment where everyone has the tools, feedback, and opportunity to excel and grow professionally.

Our mission is to ensure that our members have communication outlets and services to better their economic circumstance; we significantly improve the tools necessary to provide stability for low income families in the Inland Empire area. Our representatives shape our company and connect us to our communities. We look to recruit and retain intelligent, driven leaders who are passionate about the community and embody our five culture drivers:

Dream Big, Plan Wisely

Break Down the Walls

Think Critically, Speak Up, Deliver with Pride

Inspire Through Trust, Lead By Example

Be Unstoppable

The Member Services Representative act as a liaison between our outreach program and its members or potential members. Responsible for assisting members or potential members with issues and/or inquiries they may have about their applications. This role is responsible for receiving and addressing member inquiries, resolution of member complaints, client education, retention of membership.

Entry Level Positions Available:

  • Customer Representative
  • Director of Operations
  • Member Service Representative
  • Marketing Coordinators

Provide Training In Responsibilities:

  • Interacting directly with customers to provide information in response to inquiries, concerns and questions about their product offers.
  • Assisting members in enrollment and provider services.
  • Following-up on customer inquiries and complaints that have not been resolved.
  • Communicating effectively to members to ensure members understand expectations of their concerns.
  • Performing research on billing inquiries and claims to provide service.
  • Acting as a liaison between the member and various departments to address concerns.
  • Additional duties as assigned.

Requirements:

  • Maintains a high energy attitude
  • Interested in learning work ethics and motivational skills
  • Strives for growth in a team dynamic
  • Open to management training

Our clients we represent believe in fair opportunities and would like to welcome all candidates who desire to expand their career and become a major contributor to our company. If you have no or little experience, we provide full training and support to candidates.

Compensation starting $45,000 - $68,000 a year, each position ranges with responsibilities and income opportunities. Will review individuals' background and qualifications, if an asset to our company we will be flexible to the interviewees' needs.

Anchor Marketing Group

Address

Brentwood, CA
USA

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