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Customer Solutions Associate

Ancestry Salt Lake, UT
  • Posted: 25 days ago
  • $14 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Ancestry is seeking Customer Solutions Associates to provide an amazing experience for our members. We are currently filing full-time positions, to support our members Monday through Friday 9:00 am to 6:30 pm. Our Member Services works to support our 3 million members across all of our products. We strive for excellent customer services and support our members throughout their journey of personal discovery. We also value a healthy work/life balance and almost always get to leave the office on time - after all, our business is based on strong family values.

What you'll do:

  • Support customers with their needs through inbound calls, email, and chat.
  • Consistently builds and maintains a positive relationship with every customer, ensuring their issue is resolved on every interaction
  • Correctly identifies, verifies and interprets customer account information
  • Clearly, concisely and accurately documents customer interactions
  • Explain and/or write complex or technical concepts using simple language
  • Composes clear, direct, concise, and complete verbal and written communications
  • Works with customers to find optimal solutions to inquiries and coordinates with the team manager to provide feedback based on customer interactions
  • Demonstrates dependability by following instructions, policies, and procedures;
  • Possesses the aptitude to quickly acquire knowledge
  • Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems
  • Actively solicits feedback to improve performance

Who are you:

  • High school diploma or equivalent required
  • Accurately type 45+ words per minute
  • Minimum of 3 years call center experience preferred
  • Chat and email experience preferred
  • Proficiency navigating the Internet and use of a Windows-based PC

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means

Ancestry

About Ancestry: When you join Ancestry, you join our family tree. Backed by history, science, and technology, we’re creating a new world of connection, innovation, and understanding. Whether it’s reuniting long-lost relatives through DNA or unearthing new family stories from historical records, Ancestry empowers life-changing experiences. With over 10 billion digitized historical records, 100 million family trees, and 15 million DNA kits sold, Ancestry is bringing the power of personal discovery to people around the world.

Address

1300 W Traverse Pkwy, Lehi, UT 84043
Salt Lake, UT
USA

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