Skip to Main Content

Sales Ops Analyst

Boston, MA
  • Posted: over a month ago
  • Full-Time
Job Description

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The Sales Operations Analyst will play a critical role within the Growth Operations Department. Specifically, the Analyst will be responsible for executing day to day operations including but not limited to supporting the quote and contract processes, managing system governance, developing reports, providing business insight and improving overall processes. Additionally, this person will work cross functionally with other teams such as Sales, Commercialization, Legal, Finance and Professional Services to ensure the entire process from lead to cash is adhered to and supports company goals.

To be successful, this person must be highly motivated and self-sufficient with the ability to build and leverage strong relationships with internal stakeholders within a fast-paced, changing environment.

Core Responsibilities:

  • Support stakeholders with the quoting and contracting process for direct and partner agreements offline or Salesforce CPQ, as appropriate.
  • Support the field sales team on opportunity management (creation, updating, closing).
  • Collaborate with Marketing to ensure proper lead management processes, metrics, and policies.
  • Process closed contracts for all Business Units within including, software, hardware and services processing.
  • Support internal lead to cash processes including (but not limited to) renewals, upsell and cross sell to existing clients.
  • Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth.
  • Troubleshoot and perform data audits to improve data integrity; investigate and resolve data discrepancies.
  • Assist with the development and maintenance of all sales and account management territories.
  • Participate in change management process. Drive communication efforts across relevant stakeholders.
  • Monitor system adoption and data compliance and governance.
  • Maintain and evangelize communication best practices for sales and sales support functions.
  • Own and deliver new process updates and projects, including ideation, requirement gathering, build, support, maintenance and success tracking.
  • Conduct ad hoc analysis as required.


  • Bachelor's Degree preferred
  • 2-3 years' of progressive relevant experience in a Sales Operations role preferred
  • Experience with Enterprise SaaS solutions preferred
  • Strong analytical ability and able to prioritize multiple projects
  • Intermediate knowledge of required, knowledge of Salesforce CPQ preferred
  • Self-starter with a flexible, adaptable style and the ability to quickly change direction based upon company growth
  • Proficient in Excel

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

  • Unlimited Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Paid Parental Leave (Maternity and Paternity leave)
  • Employee Stock Purchase Program
  • Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance



Boston, MA



View all jobs at Amwell

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.