Job Title: Teller
Location: Gardena, CA 90247
Schedule: Monday - Friday plus Saturdays and overtime as needed
Pay Rate: $14.50 per hour
Assist all members with their financial transactions in a fast, friendly, efficient and accurate manner. Ability to work well with members and peers. Requires repetitive use of hands, calculator, and computer terminal.
Become and remain familiar with all types of programs and services offered by the credit union and its subsidiary. To learn and understand all policies and procedures related to such programs by utilizing the WIZARD and other product knowledge resource tools.
Utilize the Symitar System to retrieve membership applications and/or image retrieval to verify signatures as needed. Requires repetitive use of hands.
Process transactions in accordance with credit union policies, procedures, ensure receipts are requested with each transaction, and member signs signature pad to ensure proper imaging.
Maintain back-up supplies to perform duties, including receipt printer paper, cashier’s checks, travelers cheques, brochures, forms, etc.
Balance daily cash drawer and work by assigned close of business. Adhere to cash balancing standards and ensure reportable outages are at a minimum and ensuring that proper cash drawer limits are maintained at all times.
Tellers will utilize the cash recycler machines to deposit/withdraw cash and ensure a CFM/Symitar total report is processed for end of the day balancing.
Immediately notify Supervisor or Senior Teller of all cash transaction in the amount of $10,000 or more. Prepare and submit Currency Transaction Report.
Follow procedures regarding all cash exchange transactions in the amount of $3,000 or greater.
Ensure daily supplies and equipment are available and ready for the start of each business day.
Maintain security of own cash drawer, checks and keys. Keys are never to be left in the lock of the assigned cash drawer unattended and it is the responsibility of the employee to bring their keys to work daily, and ensure keys are logged in the Master Key log.
Follow off line procedures when applicable, and ensure every transaction form is completed legibly with member’s printed name, account number, signature, etc.
Obtain valid and ensure proper identification is entered in the system on all transactions. Tellers must ensure identification presented is current and utilize the UV light to verify authentication if necessary.
Ensure the fingerprinting procedures are followed accordingly, utilizing the “Touch Signature” fingerprint pad.
Ensure check hold policy is adhered to with every check received and Individual Authorization limits are adhered to and utilizing the True Checks/Advance Fraud Solutions.
Ensure that the member’s account number is written on the front of the check/draft received, along with the OFAC verification and utilizing the True Checks/Advance Fraud Solutions.
Effectively cross-sell products and services offered by the Los Angeles Federal Credit Union such as: online services, Voice-Tel, ATM and Check Cards, EZ Forex foreign currency, and loan products.
Assist members with checking account and statement inquiries utilizing Application Xtender, Symitar System, Online Services, and Check Imaging.
Process Direct Deposit Advances within policy guidelines.
Process Visa, Visa HELOC, and non-member visa cash advance requests with visa limits.
Will comply with all Bank Secrecy Act requirements and OFAC verifications.
Assist members with the purchase of foreign currency utilizing current vendor.
Process members request for address changes with verification of identification as an account holder.
Process Visa Gift card transactions, a prepaid debit card (personalized/non-personalized reloadable) with specific dollar amount correctly debiting a member’s account and crediting the corresponding GL (gift card, prepaid or reload).