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REMOTE Customer Care Representative (IMMEDIATE HIRING!!!)

Amtec Contract
Pasadena, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

JOB TITLE: Customer Care Representative
LOCATION: Remote Work
DURATION: Contract-to-Hire


JOB OVERVIEW:
● Customer Care Representative Full-Time
● Reports to Customer Care Team Lead
● 100% Remote -- work from home!

RESPONSIBILITIES:
● Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
● Delivers quality customer satisfaction with every contact
● Meets key individual productivity metrics in line with department goals
● Displays understanding and follow through with policies and guidelines
● Communicate to management regarding issues
● Other duties as assigned

SKILLS:
● Strong verbal and written communication skills
● Fast typing speed (at least 50 wpm or above)
● Tech-savvy and a fast learner
● Customer-focused
● Ability to work under stress to achieve targets
● Previous experience with Zendesk is a plus
● College degree or equivalent preferred


EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
● A desktop or laptop (2017 or newer, Mac or PC)
● A voice-capable headset, and a webcam to carry out training and work duties.
● Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
● A (non-public) dedicated workspace that is free from noise or distraction

Company Description
OUR MISSION
To enrich lives by helping companies build high-performing teams and helping people find meaningful work.

It’s not enough to just recruit great talent—Starting in 1959, Amtec has helped win the space race to the moon, revolutionize the tech industry, and beat down pandemics by creating dream teams, large and small, that get the job done. Our agency’s job is to attract, identify, qualify, hire, and retain the absolute best talent hires for your team.

Amtec Contract

Address

Pasadena, CA
USA

Industry

Business

Website

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