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Technical Program Manager-Customer Success Ambassador

Ampere Computing
Santa Clara, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Role:

We are looking for a self-motivated Technical Program Manager.  This is a unique opportunity to be a contributor to products and programs that impact the entire company.  In this position, you'll get to apply your knowledge and expertise by working directly with the customers, sales and field engineering teams, as well as the internal hardware and software support and design teams in building and executing programs to ensure customer success across the product lifespan.  You will be responsible for coordinating, prioritizing, and enhancing customer requests across various stakeholders including hardware engineering, software engineering, product management, and support. 

What you'll do

  • Acts as a subject matter expert and leads teams to collaborate with Product Management, and Engineering to identify and/or refine customer requests including feature requests, tasks, and issues.
  • Inform roadmap, support, sales, and engineering teams by managing customer requests, prioritization, impact, key customer performance indicators; manage, and report status and progress.
  • Exercise decision-making authority at the program level and support overall business objectives.
  • Improve effectiveness of internal product and engineering teams through clear prioritization and develop resource-feasible plan to meet schedule.
  • Create and / or maintain analytics and dashboards to understand status, problems, and next steps.
  • Proactively assess risks and identifies issues and solutions to timely and efficiently achieve customer and product goals while maintaining quality standards.
  • Understand the concepts, systems, development methods, and disciplines associated with the defined projects, applies the knowledge to deliverables, and leverages it to accelerate project completion.
  • Analyze customer and market signals to identify gaps and opportunities.

What you'll bring

  • Minimum 8 years project/program management experience in program / product design and execution, working as a Technical Program Manager defining, driving, and shipping programs and products.
  • Experience with cloud customers, product support, product definition, and partner management.
  • You should have relevant cloud industry experience, technical depth in the execution and delivery products and / or programs and have the presence to lead complex and time sensitive initiatives across matrixed teams.
  • Ability to lead others, influence, and drive decisions with senior leadership team.
  • Ability to simplify the complicated and articulate the issues impacting project scope or timeline as well as to communicate complex technical issues.
  • Exceptional problem identification and problem resolution skills.
  • Expert with project management tools and methodologies, scheduling, delivery tracking, and reporting tools along with mastery of PowerPoint, Excel, Project and SharePoint/Teams.

Education

  • Bachelor's degree in Engineering or Business plus 8+ years of project / program / experience.

What the Team Wants You to Know:

Ampere’s Customer and Developer Engineering team is at the crux of working with cutting edge software and hardware in the datacenter through developer outreach, developer advocacy, and ensuring customer success with Ampere products.  You will have the opportunity to lead, develop new skills, and be a part of the next generation of computing.  We are developer relations, software engineers, performance optimizers, software architects and technical evangelists who understand the technology deeply and can apply that knowledge to solving customer problems.  We are a team of passionate engineers with a startup attitude and industry experience who are focused on changing the landscape in the datacenter.

Perks in Santa Clara

  • Office has panoramic views of Silicon Valley
  • Garage parking
  • Gym and café on campus
  • Healthy snacks, espresso and drinks
  • Standing /Ergo friendly desk set-up
  • Ping-pong/game room
  • Unlimited Flextime and 10+ paid holidays

Perks in Portland 

  • Walking distance of breweries, landscaped parks, art galleries, restaurants, and shops
  • Garage parking 
  • On-site bike parking and repair station
  • Gym 
  • On-site café, bar, and market 
  • Roof top terrace with Willamette River views
  • Healthy snacks, espresso, and drinks 
  • Standing /Ergo friendly desk set up
  • Game room
  • Unlimited Flextime and 10+ paid holidays

Our Company 

Ampere is designing the future of hyperscale cloud and edge computing with the world’s first cloud native processor. Built for the cloud with a modern 64-bit Arm server-based architecture, Ampere gives customers the freedom to accelerate the delivery of all cloud computing applications. With industry-leading cloud performance, power efficiency and scalability, Ampere processors are tailored for the continued growth of cloud and edge computing.

Our Story 

Like the scientist behind its name, Ampere employees are innovators. We understand the needs of cloud computing and different software requirements. We are inventing what comes next and looking at everything from the structure of memory and how efficient the system is, to considerations on speed, cost of electricity and ability to cool. Power, size, weight and cost are driving the technology requirements and the innovation to come.

Our world class team of engineers, with depth and expertise in the cloud and semiconductor industries, is not only focused on the development of new semiconductor designs but also building out the first software ecosystem for Arm®-based server processors. Through the Ampere approach to the cloud and edge, we give our customers the freedom to challenge the status quo and accelerate next-generation data centers for the most memory-intensive applications.  Given the challenge we have outlined, we are building a culture of entrepreneurs that ensure customers come first, proactively approaching industry challenges in the areas of security, power and performance, delivering results that matter most.

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Ampere Computing

Address

Santa Clara, CA
USA

Industry

Technology

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