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Associate Application Support Specialist

Amherst Austin, TX

  • Posted: 21 days ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision
Job Description

A day in the life of an Associate Application Support Specialist:

The Associate Application Support Specialist provides technical and operational support for all Amherst locations.  This role focuses on tier 1 support and system administration across all software applications for both branch and corporate staff.  This position will report to the Service Desk Manager

  • Provide tier 1 support for all enterprise applications.  This includes identifying and troubleshooting issues with the property management system as well as the intake of enhancement requests.

  • Manage the support queue in JIRA, the ticketing system utilized by Amherst.  This includes directing tickets to the correct departments and ensuring SLA’s are met.

  • Coordinate with software vendors on submission and resolution of bugs and enhancement requests.

  • Under the direction of the Supervisor of System Administration, handle the administration of the enterprise applications including user security and system customization.

  • Prepare documentation to support system administrative functions, procedures, and processes including an internal knowledge base for the System Support team.

  • Assist with branch and corporate reporting by creating custom reports and managing scheduled reports.

  • Assist with special projects as assigned by the Service Desk Manager.  Projects typically include management reporting and process improvement.

 

Education and Experience Guidelines:

  • Bachelor’s degree preferred

  • 1 years of similar work experience required.  Previous success in a fast-paced support or customer service role highly desired

  • Must be tech-savvy and eager to learn with the proven ability to understand and explain the software

  • Must have excellent verbal and written communications skills.

  • Must be able to work independently with limited supervision

  • Proficiency with Microsoft Office Suite of products

  • Property management software experience preferred.  Yardi Voyager experience is a plus

  • Experience with accounting software or accounting practices is a plus

 

Other things you should know:

  • Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

  • No travel is anticipated for this position.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand

Company Description
Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 1,000 employees, $5 billion under management and approximately $15 billion under advisement and oversight. In 2019, Bungalo sold its 250th home, and Amherst managed 25,000th home. To learn more, please visit www.amherst.com.

Amherst is a real estate private equity firm with multiple equity and debt strategies. Holistically, Amherst currently has AUM of $5.8bn across our debt and equity strategies. Amherst Holdings real estate private equity business was established in 2012 after multiple decades in the residential mortgage securities investment banking business. Amherst’s private equity business has grown from 34 employees in 2012 to 1000+ today. Amherst continues to grow rapidly to capitalize on increasing industry opportunities.

Our Single Family Residential Equity strategy (Amherst Residential) has quickly scaled over the last 5 years to own and operate 20,000+ homes in 30 markets across 21 states while building a vertically integrated real estate investment and operating platform. Across the SFR strategy, Amherst has raised almost $2.5bn in equity and arranged approximately $5.7bn in debt financing over the last five years and is currently investing more than $150mm a month in single family real estate assets.

The Commercial Real Estate Lending strategy combines a veteran debt team with unique pricing analytics to source, underwrite, structure and asset manage loans backing all types of CRE assets across the US.

Amherst

Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 1,000 employees, $5 billion under management and approximately $15 billion under advisement and oversight. In 2019, Bungalo sold its 250th home, and Amherst managed 25,000th home. To learn more, please visit www.amherst.com. Amherst is a real estate private equity firm with multiple equity and debt strategies. Holistically, Amherst currently has AUM of $5.8bn across our debt and equity strategies. Amherst Holdings real estate private equity business was established in 2012 after multiple decades in the residential mortgage securities investment banking business. Amherst’s private equity business has grown from 34 employees in 2012 to 1000+ today. Amherst continues to grow rapidly to capitalize on increasing industry opportunities. Our Single Family Residential Equity strategy (Amherst Residential) has quickly scaled over the last 5 years to own and operate 20,000+ homes in 30 markets across 21 states while building a vertically integrated real estate investment and operating platform. Across the SFR strategy, Amherst has raised almost $2.5bn in equity and arranged approximately $5.7bn in debt financing over the last five years and is currently investing more than $150mm a month in single family real estate assets. The Commercial Real Estate Lending strategy combines a veteran debt team with unique pricing analytics to source, underwrite, structure and asset manage loans backing all types of CRE assets across the US.

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