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Patient Service Representative PSR

Amerit Consulting Charlotte, NC
  • Expired: 25 days ago. Applications are no longer accepted.

Position: Patient Service Rep (Job ID: 2459)

Location: Charlotte, NC 28262

Duration: 3 months (temp to perm) | 40hr/week | M-F

Pay Rate: $18/hr. on W2


• Initiate outbound calls to patients to complete accident interviews via telephone.

• Investigate and confirm any medical coverage related to auto, general liability, and/or worker compensation insurance available to the patient, updating the patient file in Pace and the hospital system.

• Contact Auto/Work Comp insurance carriers and attorneys via telephone to identify available accident insurance coverage for the patient.

• Verify patient’s eligibility for coverage and obtain billing contact information for the insurance adjuster and/or attorney.

• Send hospital bill to no-fault, third party and workers’ compensation insurances via fax, mail and e-mail.

• Follow up for with insurance carriers and attorneys for expedited resolution and payment on patient’s account.

• Request documentation where applicable or payment and account status from insurance adjuster or attorney.

• Identify any patient attorney representation and confirm patient representation with the attorney office, recording the attorney information in the patient file in the system.

• Maintain proper account documentation in CHC’s Case Management System

• Send correspondence to patient, insurance adjusters and attorneys.

• Receiving inbound calls from patients, attorneys, insurance companies, etc. and being able to identify the callers need to help come to a resolution (Hunt Group).



• High School Diploma or GED, Bachelor’s Degree Preferred.

Experience / Abilities:

• Minimum of one-year revenue cycle (ex: insurance billing, collections) experience.

• Property and Casualty (Auto Insurance, Workers’ Compensation) experience preferred.

• Health Insurance Appeals experience preferred.

• Subrogation and Coordination of Benefits experience preferred.

• Strong Communication Skills.

• Excellent Customer Service Skills.

• Ability to work collaboratively with a team.

• Ability to communicate effectively with patients, hospital staff, adjusters and attorneys.

• General knowledge of commercial health, Medicare, Medicaid, Auto, Work Comp Insurance.

• Assertive and proactive attitude towards claims resolution.

• Strong attention to detail.


NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening.

Amerit Consulting

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.


301 Mccullough Dr Ste 500 Charlotte, NC 28262
Charlotte, NC
28262 USA