Skip to Main Content
← Back to Jobs

Order Management Coordinator

Amerit Consulting San Diego ,CA
  • Expired: 13 days ago. Applications are no longer accepted.
Job Description

Our client, a US Fortune 250 organization and global Medical technology corporation serving Healthcare industry & technologies, is actively seeking an accomplished Order Management Coordinator.

*******************************************************************************************************************************

# 33935

Position: Order Management Coordinator

Location: San Diego, CA 92130

Duration: 3 Months+

 

*** Pay Rate: $20.00/hr. W2 - $23.00/hr W2 (depending upon experience)

 

Relocation Assistance/ Expenses: NO

 

Shift hours 7:30 -4:00

 

Job Responsibilities:

  • This role is responsible for interacting directly with our customers and various internal functional groups in the creation of Quotes and Sales Orders. Primary responsibilities include supporting the instrument program as the liaison between the customer and the business, with focus on product quoting, order placement and overall account management.
  • This role gathers customer requirements and specifications for capital equipment, instruments and/or make-to-order product configurations and pricing, to be used in creating quotes and sales orders, and will act as the liaison between the customer and program/technical experts as needed.
  • This role maintains technical accuracy and completeness of quote and order management processes, utilizing various software applications and business tools. Direct customer contact via telephone and e-mail are a key part of the job. Attention to detail, order accuracy, compliance with department standards, and excellent time management skills are required.
  • Must be able to work independently with minimal supervision and be capable of suggesting process improvements to ensure internal efficiencies are realized and maintain a high level of customer satisfaction. Additional projects may be assigned which are relatively complex in nature where sound judgment and product specific knowledge is required.
  • Daily coordination of all customer-facing activities related to instruments quote and order management, including follow-up and resolution, as well as maintaining detailed records of communications and transactions.
  • Communicates with external customers via phone, fax and email.
  • Interacts with Marketing, Operations, Manufacturing, Technical Application/Product Support, Planning and other functional groups to drive the process from quote to order fulfilment.
  • Responds accurately to customer and internal client personnel inquiries, providing pricing, availability, terms and conditions, and other product and order related information.
  • Reviews instrument quote requests and prepares quotations, ensuring accuracy and configuration compatibility to allow for successful creation of corresponding sales orders.
  • Ensures customer and material master data are accurate and complete, and appropriate discounts have been applied on instrument and/or custom reagent quotes and orders.
  • Ensures appropriate approvals and documentations are present before completing transactions.
  • Responsible for documenting, managing, and tracking customer interactions using SAP and SalesForce.
  • Responsible for communicating maintenance service terms and conditions to service contract coordinator to ensure timely creation of maintenance service agreements, enabling entitlement for onsite service of the instrument.
  • Supports the Credit/Collections group to resolve billing disputes, credit holds, and credit card authorizations.
  • Performs other related duties and assignments as required.

Job Requirements:

  • 3 - 5 years of customer service experience, BA/BS degree preferred
  • Prior experience in a biotechnology or manufacturing environment is preferred
  • Experience with SAP or similar ERP system is highly preferred
  • Experience with SalesForce or similar CRM system preferred
  • Demonstrated proficiency in MS Word, MS Excel, and email systems is required
  • Working knowledge of capital equipment order management process
  • Able to troubleshoot problems and resolve customer complaints
  • Looking for exp within similar industry, order management, ERP systems exp such as SAP.

*****************************************************************************************************************************

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

 

Recruiter Name: Lalit Malgotra

Title: Sr. Business/Professional Recruiter

Phone: 925-297-6323

Email: Lmalgotra@ameritconsulting.com

Company Description
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Amerit Consulting

Why Work Here?

We create value by bringing together the right people to achieve results.

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Address

San Diego, CA
92130 USA