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Medical Customer Service Representative !!Work from Home!!

Amerit Consulting
Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Our client, is a provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, and patients in the U.S. healthcare system, Medical Customer Service Representative.

 

***100% Work from Home***

*** Must have high internet speed to work from home***

*** Shift hours: 9am – 6pm CST OR EST (M–F)***

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Job Title: Medical Customer Service Representative

Duration: 6 months with possibility of extension

 

Job Responsibilities:

· The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

· A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

· Customer service agents may be inbound, outbound or a combination of both.

· Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

· Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

· Refer unresolved customer grievances to designated departments for further investigation.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

· Solicit sale of new or additional services or products.

 

Requirements:

· 5 to 7 years customer service-related experience in healthcare or pharma domain required.

· Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

· Ability to work independently and manage one’s time.

· Ability to accurately document and record customer/client information.

· Previous experience with computer applications, such as Microsoft Word and PowerPoint.

· High school diploma or GED required.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

 

Recruiter Name: Jatin Rattan

Title: Lead Recruiter

Phone: 925-297-6490 | Email: jrattan@ameritconsulting.com

Company Description
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Amerit Consulting

Why Work Here?
We create value by bringing together the right people to achieve results.

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Address

Dallas, TX
75240 USA

Industry

Business

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