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Customer Service Supervisor - Direct Hire

Amerit Consulting Rancho Cordova ,CA
  • Posted: over a month ago
  • $45,000 to $68,000 Yearly
  • Full-Time
  • Benefits: medical, vision, 401k, dental
Job Description

 Amerit Consulting is hiring for multiple Customer Service Supervisors for a large, Healthcare call center in Rancho Cordova. This is a full-time, direct-hire opportunity.

Job Summary:

Primary function is to supervise the customer care staff responsible for responding to telephone inquiries from providers and members as they relate to eligibility, benefits, claims, and authorization of services. Supervises the staff in the implementation, servicing, and maintenance of accounts and account related activities.

  • Manages the customer care management (CMC) and supports services (if applicable) to ensure compliance with policies, procedures and customer requirements. 
  • Measures performance and productivity against the standards. 
  • Ensures the care center is meeting telephone access standards for Magellan.
  • Provides routine staff supervision activities regarding staffing, disciplinary actions and performance appraisals.
  • Interviews and screens applicants for positions within the department.

·    

Requirements:

  •  Minimum 5 years' experience in a call center environment and 2 years' supervisory experience.
  •  Must possess service excellence attitude.
  • Demonstrated track record of managing change with proven results.
  •  Ability to identify individual and team developmental needs.
  •   Ability to effectively coach and develop team members.

If interested, please apply and an Amerit Consultant will reach out!

 

Company Description
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Amerit Consulting

Why Work Here?

We create value by bringing together the right people to achieve results.

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Address

Rancho Cordova, CA
USA

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